Store Manager - Douains, France - Stella McCartney Ltd

Description

Reporting to the Retail Director, you will act as the Ambassador of the Stella McCartney Brand, in our new McArthurGlen Paris - Giverny Outlet store.

Inspiring and developing a diverse team to successfully reach quantitative and qualitative targets by providing a unique in-store experience to the clientele.

You will be the owner and responsible for the achievement of the store target and the growth of the business, implementing and maintaining concrete actions in line with Brand strategy, ensuring operative functioning and correct management of product, visual merchandising and operations, and the management of personnel in line with the company policies and procedures.

• Drive the achievement of the annual sales targets/budget/forecast in accordance with the guidelines received by the company
• Analyse and monitor store KPI'S on a daily, weekly and monthly basis to implement immediate and longrange action plans
• Device and execute strategies for sales generation to meet monthly goals including Sales Consultant & Team incentives
• Guarantee financial results of the store through effective management and monitoring of margins, stock and personnel costs
• Optimize the store contribution and monitor personnel costs keeping in line with the set Budget/forecast and by developing the KPIs
• Push ongoing growth of the store's turnover through regular feedback to the Buyers on merchandise, stock availability and sell through analysis
• Update Sales Consultants on business, focusing on sell through
• Monitor the team and ensure up selling and cross selling techniques are mastered

• Lead and motivate all team members by being a role model and setting exceptional example to the team
• Constantly monitor staff KPIs achievement and coaches each team member, defining specific improvement plan through "one to one" monthly meeting
• Carry out the yearly appraisal for all team members, following the Company's procedure and providing constructive and comprehensive feedback, as well setting individual objectives for development
• Responsible of the Brand and product knowledge of the team, ensure the efficacy of the Induction plan to the new staff and provide constant instore training sessions to all the team
• Understand training needs and liaise with the regional HR Manager and Retail Trainer to develop ways to implement training needs
• Coach and continuously monitor the execution of the Stella McCartney Customer Experience to achieve the best quantitative and qualitative business results
• Guarantee the team complying with Uniform and Grooming Standards
• Guarantee an optimum relay of information within the store and an excellent and transparent ascending and descending communication flow
• Conduct daily morning meeting to updates staff on business performance and initiatives
• Take ongoing actions around Sales Consultants motivation (i.e. Store Contest) according to the sales and brand strategy and acting as their mentor
• Manage recruitment, ensuring the team profiles match accordingly to Stella McCartney people value and brand strategy
• Evaluate and promote career development of the team in cooperation with the regional Retail Director/Manager and HR Manager
• Identifying performance issues, manage them involving Retail Director/ Manager and HR and ensure Company' obligations are always met to ensure a fair and consistent processed is followed
• Coordinate Rota and overtime, ensuring the appropriate staff coverage in the store by providing sufficient time management (ex. holiday plan, maternity leave) limiting the use of agency staff

• Responsible for the development of the stores external relations within its competitive environment marketing, merchandising, local activities etc.
• Proactively follow current luxury fashion trends, industry news, technology, and key competitors in the local market
• Develop and promote a loyal clientele through concrete initiatives leveraging all clienteling tools (client book, CRM ) according to the sales and brand strategy
• Act as the Ambassador for the brand within the market and build relationship with local and VIP clients
• Work closely with the regional marketing team and coordinates events
• Ensure the Stella McCartney clients are receiving a unique experience and satisfaction in line with Brand guidelines
• Demonstrate sales leadership by having an active role on the selling floor through client engagement with all customers and ensuring highest level of in Stella McCartney Customer Experience is provided and mystery shopping goals are met
• Ensure client satisfaction resolving problems/complaints with optimal solutions and liaise with the team or other relevant colleagues to identify and