Product Support Manager - France - Doosan Corporation

Description

Job InformationPosition Summary:
The Product Support Manager will be responsible for ensuring that the global product support for ADTs is achieved.

The job scope will include training on all aspects of service, conducting Field Service Bulletins, Recall/Replacement campaigns and working closely with Aftermarket Parts, Quality, R&D and Production to ensure all issues are followed-up and solved as quickly as possible.

Role & ResponsibilityRecruiting:
Actively recruit, train and develop the talent needed for Service within DIN

Business leadership:
Advise Managing Director as full partner in the businessProvide timely and prudent information to the management staff on any issuesImmediately force decisions when needed to achieve business objectivesTraining & Development:Plan and conduct training sessions for all new product launches or updatesDevelop training material for beginning, intermediate and advanced trainingsQuality &

Customer Service:
Ensure that all measures are taken to meet quality objectives from and Aftermarket perspectiveServe as factory link on all service issues that cannot be solved within the regionsStrategy:Set strategic direction for obtaining the business' vision for ServiceCreate framework for achieving financial targets for both AOP and LRPJob RequirementEducation & Qualification: Mechanics - Technical / Allow EquivalentExperience: 10>15 years10+ years in a product support or production environmentExperience as a team leaderGood skills in personnel management and leadership (motivation, supervision and communication)

Good skills for effective and timely communication with other functions within the companyResults-orientedGlobal Breadth:
Single-Site (One Location)

Travel Standard:
%10+ years of deep knowledge in product supportIn-depth knowledge of R&D and Production methodologiesFluent English and preferably one additional languageProject Management skillsStrong PC SkillsOthersDifficulties & area of focus when carrying out job (position):Ability to interact successfully in and international environment