Global CRM Project Leader - Neuilly-sur-Seine, France - Clarins

Clarins

Entreprise vérifiée

Neuilly-sur-Seine, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

GLOBAL CRM PROJECT LEADER
Ready to bring passion into your career?

A global leading skincare and makeup company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its

- _raison d'être_ is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story? We are looking for a Global CRM Project Leader based in Paris.

The role:

Part of the Global Operational Marketing Direction and attached to the Head of Data & CRM Project, the Global CRM Project Leader's mission will be to build and elevate Brand CRM capability to provide a high level of service and excellent consumer experience and capture data across all key touchpoints of the business.

He/She will co-design the CRM strategy in order to maximize consumer's retention and acquisition of new ones.

He/she will work on the development of CRM solutions leading to a refined customer knowledge as well as customized customer experiences with an omnichannel approach.

He/She will build close relationships with the Regions as well as international departments such as IT, Digital or Retail

What you'll do:

-
LEAD CRM SOLUTION PROJECTS

Act as a key business project lead for projects related to CRM solutions on all the phases (business requirements, followup, testing, change, training, postgo live ) in coordination with Data & CRM Technology teams
Develop and implement tools, processes and projects to answer regional/local expectations
Provide quality assurance on all aspects of delivery
Drive performance of CRM actions undertaken at regional and local levels
Proactively suggest improvements and action plans
Develop a deep understanding of markets' needs and priorities
Support regions into the CRM solution implementations
Lead internal communication to ensure stakeholders are well informed regarding priorities and timelines

-
PROVIDE DATA INSIGHTS & ANALYSIS

Monitor, investigate and optimize customer data's quantity and quality from source systems to CRM solutions
Support the markets in the maintenance of their customer data (data control, cleaning, deduping, archiving )
Work closely with Data & CRM Technology teams to enhance customer knowledge and develop CRM insights leveraging customer data to feed the brand strategy and help regions/markets to drive their CRM activities and evaluate their performance
Provide answers and insights on specific requests coming from Top Management, Marketing or Markets
Make sure data protection rules towards customer data are followed and applied by all stakeholders

-
ENSURE COMPETITIVE INTELLIGENCE

Ensure competitive analysis on tools and CRM practices
Identify and share best practices

You are:

Customerobsessed
Team player and proactive
Openminded, adaptive to change and flexible in an evolving fastpaced environment
Change agent: readily embrace and lead change, capacity to display composure in uncertain situations
Strong collaborator with influencing skills to bring people together in solving problems, and resourceful in finding ways to get things done

You have:

- +7 years background in CRM positions in Global companies operating in a fast-paced and competitive market, demonstrating the capacity to design and deliver CRM strategies

Wide expertise on CRM Solution projects and direct experience of operational CRM
Experience in database management
Advanced understanding of data journeys (data modelling, data flows, data quality, deduplication )
Strong organizational and project management skills, highly organized with great attention to detail, ability to multitask and prioritize

We have:

Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
Unique products and innovative services.
A commitment to Social & Environmental Responsibility embedded in our _raison d'être_.
A caring and inclusive corporate culture.
Development and training opportunities.
Attractive compensation and benefits.
A flexible work environment, with up to 2 days of remote working per week.
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.