Account Director - Paris, France - HH Global

HH Global

Entreprise vérifiée

Paris, France

il y a 16 heures

Posté par:

Sophie Dupont

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Description

Purpose of the job:
The Account Director is responsible for the development and nurturing of his account.

This role is essential in strengthening relationships with the client and identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.

The Account Director will take full responsibility for the strategic and operational management of the account(s) under their responsibility and managing the performance of their team, ensuring all work is completed in line with the SLA.

This individual also needs to be a strong leader who can focus on the vision and strategies of the account, balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans.

The diversity of products, services, retail environments and challenges require a strong opinion and a passionate interest in retail marketing.

Key Responsibilities:

Delivering operational excellence
Play a leading role in the delivery of client satisfaction, including client liaison, management of internal resource departments and management of external suppliers
Manage the personal development of your team members through, appraisals, one‐to‐one meetings, mentoring and training
Take ownership of and resolve issues, quality concerns or corrective actions
Developing effective growth strategies and managing the opportunities for these Clients
With the support of his/her manager, build client development plans for each year
Achieve and excel growth targets
Manage overall financial performance of the account, risk analysis and remedy
Identifying risks to the account and putting in place strategies to manage these risks
Contract review and renewal
Develop strong relationships with senior key decision makers
Regular MI reporting and production of account relationship plans

Knowledge, Skills + Experience:

Extensive client service management experience, ideally with time spent working on the client site or sites
Extensive people management experience including performance management and team leadership
Experienced in taking responsibility for managing client service plans, KPI's, budgeting, forecasting and leadership
Proven track record of operational management for client services departments
Significant experience in developing and maintaining client relationships
Able to present account planning and strategy for retention, growth and added value
Demonstrable track record of successful client and contract management
Can anticipate internal and/or external business issues and develop risk mitigation strategies
Experience of managing department financials
Have in‐depth knowledge of Performance Improvement philosophy and implementation
Significant experience of managing work in a fast paced retail environment
Previous experience of presenting to Senior Management/Board level
Strong experience of dealing with large P&L budgets
Excellent interpersonal skills, able to develop positive relationships at all levels, with all types of people up to Board level
Excellent communication skills verbal, written, presentation with clarity of expression
Demonstrable people management skills
Passion for quality