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- Software Support Engineers primarily focus on providing world class product support via phone, email, service portal, and chat to customers in their use, maintance, and installation of the products within our enterprise software
- Our support model enables support engineers to work directly with customers to diagnose and solve a range of issues, including but not limited to: user education, bug reporting, back end data analysis/troubleshooting, and working with R&D to improve the quality of the DELMIAWorks software
- DELMIAWorks Support Engineers document customer issues and create articles within our Knowledge Base regarding product functionality, usage, workarounds, methodology, and resolutions of common problems encountered.
- Other duties as assigned
- Bachelor's degree in relevant field (Computer Science, Mechanical, Manufacturing, or Industrial Engineering, Business, Mathematics, Accounting, etc.) required – work experience can be considered in lieu of a BS
- Strong communication skills both verbally and in writing
- Be an avid problem solver with a strong desire to be in a customer-facing role
- Ability to work in a fast pace environment and deliver quality solutions under pressure
- Detail-oriented with ability to adjust in a dynamic environment
- Be able to define problems, collect data, establish facts, and draw valid conclusions
- Comfortable working across regions and cultures
- English proficiency is required
- Ability to work independently and within a collaborative team structure
- Comfortable working in a Windows desktop environment
Software Support Engineer - Vélizy-Villacoublay, France - Dassault Systèmes
Description
DELMIAWorks is looking for a motivated Software Support Engineer to join our team in Paso Robles, CA as a preferred location or other Dassault Systemes office location are welcomed. This role is for a client-focused Software Support Engineer with a solid technical background and understanding of system adminstration practices to provide post-sales support for our enterprise software solution.