ServiceNow Domain Manager - Paris - Sonepar Canada, Inc.

Description

Sonepar is an independent family‑owned company standing as the world leader in B‑to‑B distribution of electrical equipment, solutions, and services. In 2024, Sonepar achieved sales of €32.5 billion. Present in 40 countries with a dense network of brands, the Group is leading an ambitious transformation to make its customers' lives easier providing them with an omnichannel experience and sustainable solutions in the building, industry, and energy markets.

Sonepar's 46,000 associates are committed to accelerating the world's electrification and driven by a shared Purpose: Powering Progress for Future Generations.

Key Responsibilities

1. Strategy & Governance Alignment
   • Align the platform roadmap with the Group IT Strategy and the Digital Workplace vision.
   • Lead strategic governance meetings and the ServiceNow Council (global working group) to prioritize blueprint evolutions.
   • Manage the ServiceNow budget and maintain strong relationships with suppliers responsible for running and enhancing the platform.
   • Construct business cases for new modules or significant platform enhancements.
2. Value Optimization & Platform Health
   • Own and oversee the ServiceNow instances, leading the core platform team and managing technical escalations.
   • Identify opportunities for process automation and optimization to maximize the platform's value across all 90 brands.
   • Ensure the maintenance of the production environment (Incidents/Service Requests) meets global SLAs.
   • Enforce an "Out-of-the-Box" approach to minimize technical debt and ensure seamless upgrades.
3. Program & Project Delivery
   • Lead service providers to ensure successful module deployment across all subsidiaries.
   • Act as a key contributor to strategic projects, notably the CMDB program, ensuring it is delivered on plan, budget, and scope.
   • Provide subject matter expertise on ServiceNow modules (ITSM, CMDB, etc.) to project teams.
   • Analyze and resolve day‑to‑day operational challenges faced by subsidiaries.
4. Community Animation
   • Establish and animate the ServiceNow Community at Sonepar.
   • Foster knowledge sharing between OpCos to reduce workflow fragmentation and share best practices.

What Success Looks Like

• Optimized and aligned IT processes across all Sonepar subsidiaries.
• A robust and accurate CMDB that supports group-wide visibility.
• High internal stakeholder satisfaction through measured IT service performance.
• A clear, long‑term technical vision that reduces local fragmentation in favor of global standards.

The experience you bring

• ServiceNow Expertise: 4+ years of experience on the ServiceNow platform, with deep functional knowledge of ITSM modules (Incident, Problem, Change, Knowledge, CMDB, Service Catalog).
• Leadership: Proven experience leading technical or functional teams to align with business roadmaps and governance policies.
• Global Mindset: Ability to work effectively with decentralized teams dispersed across multiple international locations.
• Implementation Track Record: Experience with full‑lifecycle ServiceNow implementations and managing external service providers.
• Communication: Strong verbal and written communication skills; fluent in English and French.

Benefits that Await You

• The role- Your daily activities will be interesting, stimulating and varied... No two days are alike
• The organisation- You'll be part of the Sonepar family and share the same values
• The culture- You'll be working in an international environment.
• The team- Our dynamic, multidisciplinary, open‑minded and talented team is eager to welcome additional skills to continue to meet the challenge.
• 75% reimbursement of your monthly or annual transport pass.
• Swile Ticket restaurant card.
• Gym exclusively reserved for the company and made available to employees free of charge.
• Sustainable mobility package.
• Health insurance & Welfare.
• Employee Savings Plan & Profit Sharing Bonus.

Recruitment Process

• Phone call with a Talent Aquisition Manager
• Interview with the Hiring manager
• Final HR interview

We are interested in knowing you more. Start an exciting new career and enjoy many employee benefits by applying online. Sonepar HQ is thankful for your interest in joining the team, only individuals selected for interview will be contacted.

We encourage you to apply even if your experience doesn't align perfectly with the job description. Don't hold back because you feel you don't tick every box. At Sonepar, we value your skills, your passion and if your career journey has had remarkable twists and turns, it only adds to your unique story. We ensure we create an inclusive environment where everyone feels welcomed and valued for their uniqueness. Regardless of physical abilities, office requirements, gender, sexual orientation, academic backgrounds or other diversity dimensions, every position at Sonepar is open to individuals who share our core values and engagements. We aim to ensure our job listings resonate with everyone and truly represent the diversity we embrace and we are proud to have the GEEIS Label (Gender Equality for European & International Standard) and to be partner of AGEFIPH (Association de Gestion du Fonds pour l'Insertion Professionnelle des Personnes Handicapées).

You are interested in this challenge? Then join and build a better future with us