Global Manager Semicon Operations - Annecy, France - Pfeiffer Vacuum
Description
Date:
Apr 16, 2024
Location:Annecy, 7- Haute-Savoie, FR, 74009
Job Category:Customer Service-
1. Objective
The Global Head of Semicon Service Operations has overall responsibility for the operations of all Busch Group Semicon Service Centers.
He/she is responsible for optimizing, harmonizing and deploying service center processes to meet customer expectations and guarantee customer satisfaction.2. Key professional relations
- Head of semicon service
- The worldwide service center Semi Managers
- GM
- Head of Market semi
3. Key responsabilities and activities
- As part of its overall responsibility for the operations of all Busch Group Semicon Service Centers:
- Develops a Group-wide service operations strategy in line with global market needs, and establishes efficient standards to deliver a best-in-class customer experience.
- Leads global service operations and develops a stateoftheart service operations organization within the Busch Group.
- Monitors performance and develops a set of service center key performance indicators (KPIs) in line with the rapidly changing market environments of the semiconductor industry.
- Improves the efficiency of our service centers and leads initiatives to optimize best practices in our service centers.
- Defines needs and plans necessary investments in service centers. Monitors implementation and budget compliance in coordination with GMs.
- Ensures compliance with all applicable policies, regulations, standards and governance requirements (including ISO 9001, 14001, 45001 and IATF16949) across all service centers.
- Is the functional manager of all semiservice center managers.
4. Background and softskills
- Minimum Bachelor degree in a technical field with a strong economic understanding.
- Several years (10+) of professional experience in service operations in the semiconductor industry (enduser or supplier).
- Proven experience in managing diverse international teams and comfortable working with a management team.
- Very good knowledge of ISO 9001, 14001, 45001 and IATF16949 standards.
- Fluent English and German or French.
- Knowledge of lean manufacturing, Six Sigma, Kaizen and 8D methods is useful.
- Ability to propose creative, customeroriented solutions.
- 4050% travel worldwide.
- #LI-DK1
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
- Requisition ID:
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