Future Fit Learning - Rungis, France - ABBVIE

ABBVIE

Entreprise vérifiée

Rungis, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

_Who are we?_

We are a global, researchbased biopharmaceutical company that combines the focus and passion of leadingedge biotech with the expertise and capability of an established pharmaceutical leader. Redefining what is possible is our business and our passion. Our goal is to help patients live healthier lives and we are proud to be a Great Place to Work._
We are now recruiting a Future Fit Learning & B&OE Partner reporting to the Future Fit Capabilities Manager in the Customer Excellence team._

_Who are you?_

You have a Bachelor's degree or equivalent (Pharm D, MBA, Master, PhD) and relevant expertise with proven track record of success in customer and/or business excellence/SFE and project management roles_
You also have the following:_
Knowledge and Skills_

- _Solid knowledge of the broader healthcare environment and knowledge of commercial aspects_
- _Solid knowledge in Marketing, Customer Engagement, and/ or SalesForce Excellence tools and systems_
- _English language proficiency (written and spoken_

Abilities_

- _Strong in relationship management, you understand how to develop strong partnerships across functions and to navigate a complex matrix environment. _
- _You exhibit strong business results, successfully managed significant change_
- _Analytical, you are able to leverage market insight from internal and external sources into powerful insights_

_What can we accomplish together?_

By integrating AbbVie as a Future Fit Learning & B&OE Partner, you will play a pivotal role in supporting brand & infield teams developing and mastering leading practices around the 5 Future fit capabilities (Brand Excellence, In-Field Excellence, Patient Experience, Customer Experience Digital transformation & Winning with data) to serve the customers & patients._
Within this context, In line with the strategy of Abbvie France, the brand teams, and in coordination with the global teams, the Brand & Omni-Channel Excellence Partner lead acts as a proactive change agent to support the Abbvie France transformation towards omnichannel customer engagement._
In the Business Excellence & ACE transformation team and under the Future Fit Capabilities manager, the FF learning & Business Partner lead will be in charge:_

- _Understand the brand, therapeutical area & customers to anticipate trends, address the strategic challenges and support proactively brand team and in-field._
- _Ensure the adherence of the brand team regarding the 5 Future fit capabilities:_
- _

Brand Excellence:
Deploy the Customer orientation and robust Customer Experience (HCP, Patients ) within AbbVie's Brand Excellence framework._
- _In

Field Excellence: Propelling our In-Field team effectiveness.

_
- _

Patient Experience:
Reconnecting patients to care. _
- _

Customer Engagement:
Accelerating Customer engagement model including insights management, operating model and omnichannel dimension with digital part _
- _Winning with data: Around customer engagement, deploy a methodology to systematically include relevant data collection for customer knowledge and to evaluate the impact of actions_
- _Support brand teams in special project management relative to the 5 Future fit capabilities_
- _Ensure coordination with the other capability leads to serving the brand team with the expert of the Future fit capability_

As the Future Fit Learning partner, and expert of business transformation & customer engagement, the mission is to develop the learning experience within the affiliate on the 5

Future Fit Capabilities:

Brand Excellence, In-Field Excellence, Patient Experience, Customer Engagement & Winning with data with the ambition to build & sustain a learning organization.

As a Future Fit Learning partner, you will lead the development and implementation of Future Fit learning strategies including competences assessment. This role involves ownership of the The Academy for BT & IFT, overseeing the design, development, and delivery of learning programs (onboarding, continuous development & launch) and initiatives (awareness program, community of practices,) to enhance the learning experiences of BT & IFT. Future Fit Learning partner will collaborate with various teams to ensure that the learning programs are aligned with the organization's goals, objectives, and brand._

- _Manage The Academy for BT & IFT and content, including production and administration of the tool_
- _Management the competency frameworks for BT and IFT_
- _Design learning experience on FF on onboarding, continuous development & launchs (analyze needs, define objectives, define tools and supports, etc) _
- _Align with the L&D team on animation, communication, and moderation of all the content on the Almacademy_
- _Promote training content internally_
- _Define and measure Learning Measurement Framework_
- _Drive the Business Partner within the team to ensure harmonization, coherence, and use of our ecosystem._
- _Adapt and refine the ecosystem to new and