IT Support Technician for Dispatch Tasks - Paris, France - Layers logic IT Limited
Layers logic IT Limited
Paris, France
Entreprise vérifiée
il y a 1 semaine
Description
General Responsibilites
- Primary engineer to be dispatched to client sites for all Tier 1 support issues
- Ensures that incoming inquiries are initially responded to within contract Service Level Agreements (SLA)
- Serves as the primary point of contact between the customer and internal team and ensures pertinent information for the resolution of tickets are communicated to appropriate parties within an acceptable period of time.
- Troubleshoot and upgrade sequel databases
- Communicate expectations, status, and progress of assigned tasks and requests
- Realtime tracking of work performed in company ticketing system
- Physically install workstations, network equipment, servers, phones, monitors, mounts, and other IT equipment
- Prepare outofservice IT hardware for disposal
- Write training manuals, train computer users, provide advice and demonstrate use of software and hardware to endusers
- Prepare and update technical documentation upon request
- Perform field and remote service calls as assigned
Requirements:
- Advanced computer and operating system knowledge. Computing environments include Windows and Macintosh operating systems. Server environments include Windows and Linux
- Basic networking skills
- Interpersonal skills: customer care and telephone skills, good communication skills
- Good written communication skills to ensure timely and accurate service documentation
- Ability to prioritize, organize work; and quickly adapt to changes
- Selfmotivated with the ability to work independently
- Capable of working and communicating effectively in a team
- Technical awareness: ability to match resources to technical issues appropriately
- Awareness of all company IT services for which support is provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Some lifting and physical installation may be required
Experience
- Two years of experience in the role of an IT Specialist and/or Help Desk Technician
- Experience in administration and deployment of Microsoft Exchange
- Experience with ConnectWise software or similar ticketing systems preferred
- Experience with VSS and Windows Server preferred
- Experience with RMM or MSP tools preferred
Job Types:
Temporary, Contract
Contract length: 12 months
Salary:
From 30.00€ per hour
Ability to commute/relocate:
- Paris (75): Reliably commute or planning to relocate before starting work (required)
Experience:
- Networking: 2 years (preferred)
