Field Service Engineer, Paris - Mindray

Mindray

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Field Service Engineer

_Location:
Paris, Ile-de-France, France_

_Field based with frequent travel across Paris area, with flexibility to cover other areas from time to time_

_Highly Competitive Salary + Excellent Benefits + Career Enhancement_

_Reporting to Field Service Supervisor, Mindray France_
Become part of one of the fastest growing med-tech companies globally.

Due to the rapid expansion of Mindray's success, we have an opportunity for an experienced and well versed on PMLS (Patient Monitoring Life Support) to demonstrate creativity and innovation as a

Field Service Engineer within our ultra-ambitious team as we continue to disrupt the market As part of this position, you also will support Ultrasound systems (with support from expert).

As an emotionally intelligent professional with a background of understanding and responding to customers' needs on site, you will use this role to join our growing business in this position working alongside senior stakeholders in driving key service relationships whilst showcasing your appetite for overachievement.

Experienced in a field-based service role within Patient Monitoring capital equipment, you will have a background including providing onsite training and servicing or a Biomedical qualification.

Ultrasound support will also be requested time to time, you will get support from our Ultrasound expert for these cases.

Your responsibilities:

Respond to customer calls during office hours, Monday to Friday bearing in mind that customers must be contacted within 24 hrs of their initial call
Take responsibility for the effective management of your designated service area including promoting new contracts and liaising with customers for renewals
Take a project management role for installations within assigned service territory and coordinating the installation of large orders if required
Perform Corrective repair and planned preventative maintenance (PPM) visits on time in line with Mindray SLA (Service Level Agreement)
Assist sales and marketing team with tender opportunities as technical support and to promote service contracts
Maintaining tools and test equipment properly and liaising with the Service Supervisor/Manager to ensure they are calibrated
Maintenance of spare parts inventory, company vehicle and other company equipment and supplies
Occasional training of clinical staff on designated equipment
Responsible for tracking and maintaining both parts and loaner inventories allocated to them
Other tasks or responsibilities designated by the Field Service Supervisor, France

What are we looking for in you?

PMLS field service experience in France is vital as is extensive PMLS knowledge
Ultrasound knowledge and experience is a plus
Based 'on patch' in the Paris area, or prepared to relocate to this area
Flexible to travel as required
Experience of working in France requiring no company sponsorship to join our business
Experience of providing training on medical devices capital equipment
Technically proficient in the troubleshooting, repair, and calibration of all medical products.
Good electronic, software and mechanical skill to perform corrective & preventive maintenance and to perform on site installation, curiosity, and passion for hightech products
Proven knowledge in IT, including network, TCPIP
Knowledge in Medical IT solutions (HL5 &/or Dicom) is a plus
Evidence of emotional intelligence is critical
An ability to address customer requests through strong listening skills
Excellent communication and interpersonal skills with an aptitude for building strong relationships
Proven negotiation skills with a problemsolving attitude
Quality oriented & focussed with good rigor to perform daily activities
Fluent French and business level of English is critical

What's in it for you?

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship.

With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers._