Community Relations Senior Agent France - Paris, France - BlaBlaCar

BlaBlaCar

Entreprise vérifiée

Paris, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

About BlaBlaCar

BlaBlaCar is the world's leading communitybased travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year)
We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We're constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.

Your Mission
One of BlaBlaCar's key strategic goals is to foster a highly engaged community of users.

The Customer Support team at BlaBlaCar is an international, multiple awards-winning team that aims at providing assistance to this community and contributes to the great experience of our users.

This ensures our members an enriching and trustworthy experience.

The Customer Support team is answering questions and requests in 20 different languages, every day and 7 days a week.

We are looking for humble, caring, indulgent people; who enjoy working with a dynamic team; are willing to help, find solutions, learn and share their knowledge.

Your Responsibilities:

Moderating member profiles and their content (vehicle pictures, trips, etc.)
Answering member's messages in a timely manner
Providing users with guidance and support through various channels (tickets & chat) at high quality level (we offer a 100% response service)
Overseeing the overall activity on our social media (Facebook, Instagram, Twitter, etc.) and maintaining dynamics within BlaBlaCar community
Reporting technical problems in the platform
Gathering member's feedback and communicating it to the Tech Team Improving the overall member experience
Reporting to your manager
Handling complaints and refunds
Animating coaching sessions with internal and external agents (Outsourcing partner)

Your Qualifications:

Previous experiences in customer service

- nice to have

Excellent communication skills in French

- (spoken and written)

English Communications skills
Advanced
Ability to prioritize busy workloads while fairly balance our business and member's needs
Strong ability to work on your own while being dynamic, committed and open to a fast pace and changing environment
Strong knowledge of the internet ecosystem
Enjoy working as a teamplayer and sharing and learning from others
Nice to have: A prior experience using the service as a driver and/or a passenger
What we have to offer:
An international environment with over 45+ nationalities

- A hybrid, flexible workplace with family-friendly policies

Learning opportunities via access to training, mentorship, internal development programs, or our weekly teamall BlaBlaTalks and Tech & Product Demos
Teambuilding events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
A product and a workplace with a strong commitment to sustainability
Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions

To know more, check out our 100 reasons to join BlaBlaCar
We are dedicated to flexibility, growth and well-being at work:

Full remote possible from anywhere within France
1 additional month parental leave 100% paid
Financial support for home office equipment
Relocation package and visa support
Free unlimited carpooling & bus rides
Employee Stock Ownership plan
Minimum 25 days holiday per year
Local meal plan policies (Swile card in France)
50% transportation paid in France (Forfait Mobilité Durable)
Mental health support through

Interested in joining the ride? Here's what your hiring journey will look like:

45-min video call with Rupal, Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

- a 60-min video call with Audrey, Community Relations Associate Manager France Ops
- a fully remote exercise to evaluate your French written language skills (2 scenarios to answer)

30min video call with Amandine, Customer Support Operations Manager
Our hiring process lasts on average 3035 days and offers usually come within 48 hours._
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._