Alsi - Cluster Expert Salesforce (H/F) - Bagneux, France - Air Liquide

Air Liquide

Entreprise vérifiée

Bagneux, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Descriptif de l'entité et de l'activité

Avec près de collaborateurs, une présence dans 35 pays, un chiffre d'affaires de plus de 3,5 milliards d'euros, Air Liquide Healthcare, la branche Santé du Groupe Air Liquide, est un des leaders mondiaux dans ce domaine.

Aujourd'hui, Air Liquide Healthcare est présent à l'hôpital et au domicile des patients pour y fournir des produits, des services et des programmes d'accompagnement pour la prévention, le diagnostic et le traitement de maladies chroniques ou lors d'épisodes aigus.

**Quelle sera votre contribution et comment vous épanouir dans ce poste ?

As key enabler to the take off of the online and omnichannel approach, the Salesforce Expert mission is to drive and support the necessary change to bring the organization up to speed in the fields of CRM use and data collection while providing the best Customer and Employee eXperience within the medical gasses & services teams.

He/she will be in charge of:

Ensuring the best CRM and other sales efficiency tools usage and ensure that standards are described, known and applied
Guaranteeing process and data integrity
Training and functionally managing the key users to enhance their autonomy
Gathering improvement opportunities from the country teams and selecting the most relevant ones
Delivering and Implementing the most effective Salesforce functionalities and ensuring 100% usage throughout the teams
Assessing Customer and Employee eXperience to sustain CRM usage and proposing improvements accordingly
Delivering analytics to steer the marketing and sales actions as well as CX initiatives
Ensuring the best synchronization with all stakeholders (digital marketing, sales, product & service marketing, IT developers and local country teams)
Contributing to improve the sales process related to the digital marketing plans in order to either

- boost customer acquisition on the different market segments
- or design/implement the best pathway that optimizes value creation and User eXperience for our clients as well as employee eXperience

Being the Medgas Cluster representative in the relevant committees

**Etes-vous LA personne faite pour ce poste ?
Salesforce deep expertise and certifications

Experience in sales and customer care centers management
Knowledge of ERP (SAP) and reporting tools (PowerBI), HTML and SQL coding
Organized, rigorous, good communicator, proactive, results and customeroriented. A taste for teamwork and excellent interpersonal skills

Ability to lead change and manage complex situations in a multicultural context Well balanced short and long term approaches

Very comfortable with Information system environments and data

Nos différences font notre performance

Chez Air Liquide, nous nous engageons à créer un environnement de travail collaboratif et inclusif qui reflète la diversité de nos collaborateurs, de nos clients, des patients et de nos parties prenantes ainsi que des cultures à travers le monde.