Customer Success Manager Emea - Paris, France - Algolia

Algolia

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

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Description

At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds

We are passionate about our customers so we're looking for an all star Customer Success Manager who is ready to join our growing team.

We need a dedicated advocate who possesses impeccable relationship management skills, can take the lead on solving issues, drive maximum value/ success to existing customers, inspire and sell the future of Algolia, encourage adoption and expansion, all while building delightful and long-lasting relationships.

You will work closely with our Account Executives and Customer Success Engineers to ensure customers achieve their business objectives, advise them on best practices and act as the voice of the customers internally.

YOUR ROLE WILL CONSIST OF:

Drive the onboarding, adoption, retention and overall success of our customers in EMEA
Lead the enablement of our users by conducting product trainings
Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
Provide regular, proactive recommendations to optimize the use of our platform
Maximize the adoption of our product features in order to maximize the value driven by our productIdentify accounts that are likely to churn and work proactively to eliminate that risk
Identify opportunities to expand our partnership with customers
Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back
Ensure all account issues are quickly resolved, utilizing resources from crossfunctional teams internally
Function as the voice of the customer and provide internal feedback on how Algolia can better serve themTrack key account metrics and forecast retention.

YOU MIGHT BE A FIT IF YOU HAVE:

years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business,

Experience working with a portfolio of accounts, supporting a
highly technical product
Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
Ability to set priorities, drive decisions and get closure on recommendations and issues
Ability to influence others towards continuous improvement, both internally and externally
Experience successfully managing customer engagements to completion and customer satisfaction
Excellent presentation, written and verbal communication skills
Excellent spoken and written English skills
Proven time management skills with the ability to prioritize tasks
Experience at our current stage and beyond ($50200M ARR range, high growth, lots of change and building internal infrastructure).

WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

GRIT
Problem-solving and perseverance capability in an ever-changing and growing environment

TRUST

Willingness to trust our coworkers and to take ownership

CANDOR

Ability to receive and give constructive feedback.

CARE

Genuine care about other team members, our clients and the decisions we make in the company.

HUMILITY

Aptitude for learning from others, putting ego aside.

LI-Hybrid #LI-Remote

REMOTE STRATEGY:

Algolia's workplace strategy,
Hybrid Remote, is designed to harness the power of the opportunities that remote work offers both employees and the company, while also providing an engaging in-office experience for the times when an employee is in an office.

Our workplace approach reflects the belief that an employee's impact, contribution, and output are more important than their physical location.

The majority of employees will be able to choose if, and when, they come into an office on a regular basis.

There will be times when our people are asked to come into an office for "moments that matter:
" activities like critical planning meetings and team social gatherings. Beyond those events, 80% of our workforce may choose the location from where they work in the country in which they were hired.

ABOUT US:

Algolia prides itself on being a pioneer and market leader offering an AI-powered, API-First Search & Discovery platform that empowers 12,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience.

Algolia powers more than 30 billion search requests a week - four times more than Microsoft Bing, Yahoo, Baidu, Yandex and DuckDuckGo combined.

Algolia is part of a cadre of innovative new companies that are driving the next generation of software development, creating APIs that make developers' lives easier; solutions that are better than building from scratch and better than having to tweak monolithic SaaS solutions.

In 2021, the company closed $150 million in series D funding and quadrupled its post-money