Retail & Partnerships Manager Raffles & Orient - Paris, France - AccorHotels

AccorHotels
AccorHotels
Entreprise vérifiée
Paris, France

il y a 3 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description
Company Description

Orient Express & Raffles


Artisan of Travel since 1883 and Birthplace of stories and legends since 1887, Orient Express and Raffles are two legendary brands, both steeped in history and loved by generations past, present and future.

Representing the pinnacle of ultra-luxury hospitality within Accor Group, both brands are currently going through exciting phases of rebirth and expansion.


Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage, and the environment.

It's timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend, and returns as family.


Orient Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination.

Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way; Orient Express Silenseas - the world's largest sailing ship; and hotels coming to Rome and Venice.

Progressively shaping the future of luxury hospitality, both Raffles and Orient Express are focusing on employee journey and growth.

Job Description

Reporting Line

The Retail and Partnerships Manager will report directly to the Vice President Global Communications, Partnerships & Retail of Raffles and Orient Express.

Key Interactions

  • Internally:
  • Global Comms. division, Brand's Teams (incl. Brand, Digital Marketing, Heritage & Culture), Global CSR Director, Hotels' Operational teams.
  • Other internal partners for Partnerships & Retail
  • Externally:
  • Key strategic partners for Partnerships & Retail projects
Mission


The primary responsibility of the Retail and Partnerships Manager is to implement and execute the strategy defined for Partnerships & Retail, supporting the rapid growth of the two brands on a global scale.

This role involves being implicated into significant new initiatives in these areas while ensuring consistent brand representation worldwide.

Roles and responsibilities


Retail & Partnerships:

  • Support the launch of the global retail strategy, ensuring alignment with financial objectives and brand positioning.
  • Cultivate strong relationships and partnerships with external luxury brands and stakeholders.
  • Support the development of brand Eshop platforms and retail tools such as "shop on Insta" to enhance the customer experience.
  • Participate in managing retail and partnership projects, collaborating with various internal teams (operations, design, brand, product, procurement, ownership) and external vendors.
  • Manage stakeholder relationships and assisting the negotiation of effective global and strategic partnership agreements.
  • Ensure consistent brand representation across different channels and geographies while establishing unique differentiators within the ultraluxury hotel market.
  • Maintain timelines, track progress, and provide regular updates on projects.
  • Establish and enforce global property retail standards and guidelines, ensuring design quality, functionality, and adherence to brand standards.
  • Work closely with internal stakeholders to understand their requirements and incorporate them into planning and concept development.
  • Coordinate and communicate with external partners to ensure timely and successful project reviews, feedback, support, and execution.
  • Provide support for Eshop and store openings, as well as key strategic partnership launches.
  • Stay up to date with industry trends, best practices, and competition, maintaining a deep knowledge of the field.
  • Support properties by providing insights on luxury retail, including training, guest satisfaction, service, product assortment, visual merchandising, financial planning/performance, KPIs, and operations.
Main complexities

  • Being implicated into complex global retail and strategic partnership initiatives for Raffles and Orient Express, including trains and cruises' developments.
  • Support a highlevel vision for global retail and strategic partnerships while maintaining a handson and detailoriented approach.
Qualifications

Knowledge & Experience

  • Holds a Business/MBA Degree from a topranked institution.
  • Brings at least 3/5 years of working experience in Luxury Retail industry.
  • International experience and being culturally sensitive to different lifestyles and cultures.
  • Is fluent in French and English (other languages are a plus).
Competencies

  • Highly selfmotivated and energetic, displaying a multidisciplinary approach to tasks and a creative mindset.
  • Demonstrates great interpersonal skills, enabling effective communication at all levels of the organizatio
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