Dispatcher Technical Services - Aubagne, France - Sartorius

Sartorius

Entreprise vérifiée

Aubagne, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

The Dispatcher Technical Services will work directly with customers and internal departments to meet the service needs for our product line.

Main Responsibilities & Tasks:

Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to all the needed service activities (installation, maintenance visit,)
Following and adjustment of the scheduled interventions
Be aware about the Security Plan by the customers and coordination of the needed documents
Handling SO and Dispatching tech/equip by using the current Field Management System (BlueFolder-SAP)
Review and report on engineer inventory levels:
Coordination with Customer Service and Back-Office
Followup delivery time of spare parts
Contribute on the KPI's concerning the svc activities
Followup with Customer Service of all new equipment's deliveries

Qualifications & Skills:

High school diploma required, associate's degree in business preferred
2+ years' experience in a customer service role
Knowledge in pharma/biopharma or medical devices industry
Strong written and oral communication along with ability to deal effectively with customers in a professional manner
Strong ability to multitask
Experience with field service organizations preferred
Working in close collaboration with all teams
Be able to work with CRM (BlueFolder), ERP (SAP) and reporting program (BW / Tableau)
Fluent in English and French. Spanish and Italian are a real additional value