Alexander Mcqueen - Paris, France - Groupe Kering

Groupe Kering

Entreprise vérifiée

Paris, France

il y a 1 semaine

Posté par:

Sophie Dupont

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Description

Summary

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail & On-Line Selling:
Represents the brand to clients.

Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management.

Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Job Description:

Your Opportunity:
Alexander McQueen is looking for 3 exceptional Client Advisor to join the team of Le Printemps.

You'll contribute actively to the store sales, by engaging via a remarkable service all internal and external clients, supporting the management team and representing the House and image.

How you will contribute:

Present the Alexander McQueen universe, by giving details on collections and inspirations with a storytelling approach, when needed
Serve customers accordingly to Alexander McQueen selling ceremony
Guarantee cross and upselling for all product categories
Highlight the House knowhow and differentiation by maintaining a high level of product knowledge keeping relevant with market trends and competitors
Ensure client satisfaction, engagement and that the qualitative standards required by our House are maintained
Actively develop new clients and consistently strengthen existing client relationships
Handle customer complaints, seek assistance where necessary, ensure issues are resolved in order to satisfy the customer while respecting the requirements of the company
Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met
Keep up to date with customer requirements and operating procedures.
Keep up to date with customer requirements and operating procedures.
Ensure personal appearance and presentation are strictly in line with company standards
Understand current products, trends and collections and ensure that customers are informed

Your Skills and Experience:

Product sensitivity and a strong market and fashion trends knowledge, a good general culture level
Excellent interpersonal skills, good listening ability
Adaptability, Natural Curiosity, Authenticity
Availability, reactivity
Openminded and/or creativity driven
Sales driven, social, open and ambitious team player full of drive and optimism
Strong passion for the brand
Be open to feedback and communicate with your team and managers in a clear and straightforward way
Ability to multitask and handle the pressure of a busy day
A willingness to learn and improve
English, third language appreciated

This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow.

Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.

Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Job Type

Regular

Start Date

Schedule

Full time

Organization

Alexander Mcqueen France