Desktop Support Engineer - Saint-Priest, France - Sharp Brains Ltd

Sharp Brains Ltd

Entreprise vérifiée

Saint-Priest, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

JOB DESCRIPTION
Desktop Technician will provide day to day local

Position Responsibilities and Functions

Provide first/second level contact and problem resolution for customer issues.
Work with vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Should have basic knowledge of the Mac operating system, to support Apple pc users.
Install, upgrade, support, and troubleshoot for printers, and computer hardware.
Performs general preventative maintenance tasks on computers, laptops, and printers.
Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software problems.
Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.
Bachelor's Degree or equivalent in Computer Science or a related field.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Minimum of 23 years of IT experience.
Windows 710, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions, Helpdesk ticketing systems.
Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting, and problemsolving skills.
Proven ability to multitask, effectively determine priorities and meet SLAs.
Excellent communication relationshipbuilding and internal customer service skills.
Adaptable and flexible in a fastchanging industry and work environment.
Willing to work offhours and weekends when required for projects or emergency support.

Type d'emploi :
Temps partiel

Nombre d'heures : 8 par semaine

Salaire : 250,00€ à 300,00€ par jour

Ulaşım/Taşınma İmkanı:
- ıstanbul: İşe ulaşım imkanı olması veya işveren tarafından karşılanması durumunda taşınmaya istekli olması gerekir (Zorunlu)