Operations Coordinator - Metz, Grand Est

Job summary

The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud clinic to name a few) . Their core responsibilities are to run our Insurance or Health services processes that's why we call them Ops Runners internally , ensure the day-to-day follow up and monitoring of our operations flag risks and opportunities In Details Your Missions Are Operating our processes performing tasks like invoicing or claims treatment growing managing our network of providers supporting internal teams live through documentation Contributing to the definition & owning the best monitoring scheme track volumes/efficiency/SLAs identify risks areas improvement internally service providers Supervising partnerships e.g teleconsultation claim operators participating negotiation rounds daily communication business continuity Performing controls on our daily operations make sure correct decisions were made identify training needs internally externally Escalating feedback helping prioritise supporting initiatives make processes services more delightful efficient Next running monitoring operations implement continuous improvements processes variety ways working product teams automate certain process enhance external communication audit processes automate process steps automation tools Our Run organisation Responsibilities Operations Coordinators Ops Runners organised pools runners collectively responsible running scope examples topics Alan therapy members book therapy session psychologists maintain smooth relationships psychologist therapy demand matches supply contribute several steps lifecycle Alan hiring onboarding invoicing booking management etc Claims provide best-in-class claims experience including optic care service treat claims assist decisions regarding coverage monitor performance external service providers meet SLA perform quality controls ensure glasses delivered time member satisfaction high frame collection attractive collaboration opticians smooth efficient Fraud run checks claims submitted members build new ways preventing fraud attempts investigate suspicious claims prevent fraudulent payments recover paid fraudulent claims Set up provide best-in-class experience Customers smooth onoffboarding employees seamless invoicing billing continuously control improve quality processes ensuring consistent information invoicing unlocking employee invite removals issue supporting admin payment issue bankruptcy Note look profiles embrace challenge jump pool Depending Alan needs personal interests Operations Coordinator join pool change explore new scopes after some time Do hesitate ask concrete examples Operations Team Members you'll meet during process share own scope Experience For opportunity aiming hire A2B level range Since scope Ops Runner role extremely varied open candidates different backgrounds could good fit Operations team at Alan if for example operated processed services especially companies scale stage industrial logistic industries worked Support functions Customer Support People Operations etc had Customer facing Commercial experience account manager Customer Success Communications Social Media Internal External Communications handled event coordination Skills Passionate delivering optimizing top notch operations scared get hands dirty technical processes making clear delightful operators members keen problem-solver challenger dig mindset drives member customer satisfaction Highly organised exceptional follow-up skills strong attention details Strong structured written verbal communication English French level C1 above able work learn independently fastpaced environment Adaptable show flexibility ability adapt variable situations It even better have Experience insurance healthcare industry Some analytics skills dive data Perks Benefits At believe being good health basic need starts employees This reason Alaners provided stimulating environment perks happy efficient spend highquality time Therefore offer Fair rewards Generous equity packages complement base salary permanent contracts only Flexible Office Amazing office space HQ sponsored co-working hubs fullremote experience home office equipment sponsorship want live where happiest All tools Top equipment Macbook Pro keyboard laptop stand monitor Bose noise-canceling headphones Flexible vacation policy flexible working hours Delightful healthcare insurance Extremely comprehensive health insurance children partners depending country permanent contracts only Transport Country-specific commuter benefits Learning Training opportunities Highly flexible Training policy free books budget attend speak conferences arises Personal growth coaching At coaching just perk core who we every Alane paired dedicated coach day one helps maximize impact nurture engagement navigate values develop full potential Learn more coaching culture Important note hire people not roles If excited opportunity don't check box love hear Everyone matter underrepresented feel free apply bring learnings success If identify woman Did know research shows women apply meeting requirements Remember guide checklist thrilled receive application Check About Career Medium blog Glassdoor page info}

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