IT Support Specialist - Strasbourg, France - Sharp Brains - Global IT Support

Description

2-4 years of experience in Onsite support

• Knowledge and experience on windows 7 OS
• Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard and soft breakfix services for laptops and desktops.
• Support, Manage, Optimize, and Maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, and hardware replacements, with spares provided by the vendor.
• Experience with Service Management tool exService now
• Should have good expertise in EUC tools, remote support tools, MS office, and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customers of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and antivirus software on all Desktop Devices and take appropriate action in the event of noncompliance with security requirements
• Provide VIP support for Deskside issues per contract and be the point of contact at the site for all ITrelated issues if no other IT support team is unavailable like for MI calls.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management
• Good to have knowledge in AD and smart hands and feet support.
• Good to have knowledge and experience of supporting MAC devices and tablets

Stipendio: 20,00€ - 25,00€ all'ora


Possibilità di pendolarismo/trasferimento:

Strasbourg:
Poter raggiungere agevolmente la sede lavorativa o avere intenzione di trasferirsi prima di iniziare il lavoro (Obbligatorio)