Learning Management System Engineer - Courbevoie, France - Saint-Gobain

Saint-Gobain

Entreprise vérifiée

Courbevoie, France

il y a 1 semaine

Posté par:

Sophie Dupont

beBee Recruiter

Description

As part of the Saint-Gobain University, the
SGU - Learning Solutions & Services team provides transversal support to the Saint-Gobain University team, the Saint-Gobain business/functions, and an international L&D network by:

Administering the Group Learning Management System ("Boost" LMS),
Supporting a diverse ecosystem of learning platforms, content authoring tools and animation tools
Supporting local administrators with regular LMSrelated tasks,
Contributing to strategic reviews regarding tools and platforms
Providing training and guidance to businesses/functions to determine most effective and adapted learning solution based on business needs in terms of pedagogy and technology.
Contributing to L&D transformation through community animation, technology watch, best practice sharing and skills development

ROLE
The
_Learning Management System Engineer_ plays a key role in deepening and optimizing user adoption of the Group Learning Management System people).

She/he will be responsible for the oversight of the externalized support team, supporting the administration of the LMS, supporting potential country deployments, and ensuring optimal performance & continuous improvement (data governance).

The _Learning Management System Engineer_ will lead an externalized support team of 4 people based in Portugal.

He/she will be a contributor to strategic roadmap for HRIS systems, more specifically on the LMS part.

The main interlocutors for the _Learning Management System Engineer_ will be the Saint-Gobain University team, the support team, the L&D network in the countries, Group IT & HRIS teams, the Subject Matter Experts in the countries, and Cornerstone Product experts.

Essential Responsibilities:

Customer Service & Support Team Management
Monitor the support team, the Learning ticket platform operations and regular review of the tickets processed by support team: weekly meetings, monthly meetings, quarterly reviews, prioritization, planning, KPI analysis & monitoring, and support quality control.
Oversee knowledge management and develop documentation & standard operating procedures (SOPs)
Design processes and resources to support internal clients at scale
Define and oversee implementation of continuous improvement action plans
Ensure the smooth running of support activities.

Administration of Learning Management System Cornerstone on Demand (CSOD - LMS editor):

Support the training offer and course publication
Configure and conduct parameter tests on LMS according to the business needs
Audit data quality, define and implement LMS cleanup activities
Ensure the overall consistency of the settings implemented

Deployment of the learning solutions:

Assist clients to adopt and use the LMS locally (workshops, user guides, documentation )
Document configurations and map processes
Performance and Continuous Improvement
Participate in key meetings with suppliers
Drive adoption, identify optimizations and oversee implementation of continuous improvement action plans
Ensure proper reporting, participate to dashboards design efforts, and help follow key performance indicators
Monitor the quality of data and stability of data flows with other systems
Support LMS product release management
Contribute to Saint-Gobain strategic platform roadmap

REQUIRED QUALIFICATIONS
You have a
higher education with a Master's degree including a specialization in
IT.

You have some hands-on experience
working with preferably an HRIS or else an ERP or CRM, in an
admin or trouble shooting capacity and preferably a minimum of
2 years of experience working with the Cornerstone Learning solution.

You have an experience using Cornerstone OnDemand, or comparable products (Workday, SAP SuccessFactors, Oracle HCM )

You have a good knowledge of Microsoft Office 365 environment (e.g. Teams, SharePoint, Yammer) and ideally, an experience managing a
Ticketing System.

Service and quality oriented, you are
initiative, solution provider and are recognized for your
leadership and your
pragmatism.
A good working atmosphere is essential, you are
open-minded and appreciate teamwork.

The context being international, fluency in French and
English is essential.

The position is based at Saint-Gobain's head office in
La Défense (remote : 2 days per week).

ADDITIONAL REQUIREMENTS

Saint-Gobain University is the Corporate Learning & Development department of the Saint-Gobain Group. Its team members are partners in transformation, helping to grow the people of Saint-Gobain, prepare tomorrow's leaders and build the capabilities to drive sustainable growth, to deal with the rapidly changing world, the uncertainty, and the opportunities to shape our future.

Saint-Gobain University main activities are: