Spécialiste Des Opérations Services - Plaisir, France - IKEA

IKEA

Entreprise vérifiée

Plaisir, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Job ID: 225048

Date posted: 25/01/2024

Who you are

For this role you should have a university degree in preferred Logistics, Economics, business administration or 1-2 years' experience in area or expertise.

You are a confident and clear communicator in English and have proven analytical and numeric skills and the ability to identify required actions.

You bring with you excellent computer skills and high proficiency in Microsoft Office and experience in problem solving and improving ways of working.

You have a natural interest in Retail/home furnishing/supply chain/customer service experience.

You have knowledge in the following areas:

IKEA business model and ways of working
Knowledge of IKEA processes and service business leading to an excellent customer fulfilment
Excellent understanding of processes on the area of expertise
Understanding of the customer needs, demands and expectations on the market
Market/industry intelligence: understanding of KPIs used for success measures for own function
Excellent knowledge of relevant IT systems/solutions/tools within service business

For this role you should have a university degree in preferred Logistics, Economics, business administration or 1-2 years' experience in area or expertise.

You are a confident and clear communicator in English and have proven analytical and numeric skills and the ability to identify required actions.

You bring with you excellent computer skills and high proficiency in Microsoft Office and experience in problem solving and improving ways of working.

You have a natural interest in Retail/home furnishing/supply chain/customer service experience.

You have knowledge in the following areas:

IKEA business model and ways of working
Knowledge of IKEA processes and service business leading to an excellent customer fulfilment
Excellent understanding of processes on the area of expertise
Understanding of the customer needs, demands and expectations on the market
Market/industry intelligence: understanding of KPIs used for success measures for own function
Excellent knowledge of relevant IT systems/solutions/tools within service business

A day in your life with us
The purpose of the role is to take responsibility for supporting the market Service Fulfilment team by working with IT solutions on the market, developing tools, invoicing and creating various analyses to secure a high-performing organisation in the market service fulfilment network including:

Daily operations for services connected to internal and external service partners
Operational excellence
Efficiency and continuous improvement
Short and midterm capacities
Cost development and contribution to the cost goal
Leadtime development
Sustainability

You will be:

Responsible for creating performance reports from IT solutions to enable a high performing daily operations and an efficient distribution network
Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market
Contribute to short, and midterm development of existing service partners through trainings in relevant IT solutions
Responsible to define and maintain short and midterm service and capacity parameters based on available forecasts.
Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
Contribute to securing efficiency and implementing improvements on the market
Contribute with both knowledge and expertise to optimal multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks Contribute to the implementation of the Customer Fulfilment sustainability agenda for Service Fulfilment.

Our team within Ikea

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers:

we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We're a bunch of people who are truly passionate about people

[Siège] Spécialiste des Opérations de services