Alternance - Consumer Care Assistant - ASAP - Paris
Uniquement pour les membres inscrits Paris, France
il y a 1 mois
* Cette fourchette de salaire est une estimation faite par beBee.
Job summary
Consumer Care Assistant position opened for an Apprentice starting ASAP. The role involves answering consumer queries linked to internal websites and supporting the Consumer Service EMEA team in its day-to-day activity.
Responsibilities
- Ensure the Consumer service activity linked to our internal website (65%)
- Reply to EU consumers/employees' requests per emails daily and during all special operations conducted during the year
- Support the preparation of each sales and participate in testing phases to proactively raise potential issues
- Monitor the activity by analyzing contact reasons and gathering post operation survey results to share relevant insights to all internal stakeholders
Requirements
- Minimum Bac + 3
- Excellent communication skills and ready to work in an international environment (fluency in French & English required)
- Consumer and solution-centric mindset
- Sensitivity to work in the digital and cosmetics industry
Description de l'emploi
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