Customer Success Manager - Boulogne-Billancourt, France - Sidetrade

Sidetrade

Entreprise vérifiée

Boulogne-Billancourt, France

il y a 3 semaines

Posté par:

Sophie Dupont

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Description

What you will love about Sidetrade and why you should be working here:
Are you interested in joining a fast-growing international company that is a leader in its market? Are you ready to tackle stimulating challenges targeting large enterprises? Passionate about Technology and Global Organizations?

You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. You will take an agile approach to high-potential sales in the business field.

The role of Enterprise Account Manager at Sidetrade offers an ideal career path for individuals seeking high earning potential and professional growth.

About Sidetrade and its amazing Customer Success team
Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation.

Recognized as a leader in Gartner's Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America.

If this all sounds good and you want to make an impact in a dynamic, rewarding, hyper growth company, Sidetrade is the place for you Come and join us on this exciting journey as our next
Customer Success Manager

Requirements:

As a
Customer Success Manager, you'll be in charge of a portfolio of our enterprise clients - driving adoption and outcomes leading to renewals, expansion, and advocacy.

What You'll Be Doing:

Be the main point of contact between the company and a set of named enterprise accounts
Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops

What you will bring to the role:

5+ years of experience as a Credit / Collections Manager in large organizations
Ability to manage a portfolio of enterprise clients with projects running simultaneously
Strong client facing skills
Excellent time management skills
Excellent presentation skills, both verbal and written communication
Good knowledge of Receivables Management technology
Success working in a fastpaced environment with a rapidly growing company
Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
Fluent in English & French
Open to some travel to meet with customers

At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

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