Junior Technician Helpdesk - Paris, France - Meetic

Meetic

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Junior Technician Helpdesk

Paris, France

Meetic - Tech /

Full-Time /

Hybrid

APPLY FOR THIS JOB

Meetic is the European leader in dating services operating across 21 countries.

As the source of more than 8 million couples, Meetic works to create the best user experience whether online, mobile or at the many events organized every week across Europe.

A company focusing on a human philosophy, supported by the strength of an international group, our teams develop products with a strong social impact.

In recent years, Meetic has placed people and sustainability at the center of its focus through concrete actions: such as a green IT approach (reduction of servers, web ecodesign, zero plastic...), friendly work environment, emergency leaves, WFH policy, worklife balance etc

The position:

We are seeking a dynamic and motivated individual to fill the position of Helpdesk Support Technician within our technical team.

Key Responsibilities:

Provide technical support to users on Mac and Windows workstations.
Use the Atlassian Jira Service Management ticketing system to track, document, and resolve user issues.
Conduct troubleshooting sessions to provide assistance in problem resolution.
Contribute to the creation and updating of the knowledge base to facilitate the resolution of common issues.
Collaborate closely with other IT team members to resolve more complex problems.
Participate in user training to enhance their technical skills and understanding of systems.
Stay informed about the latest industry trends and best practices through technological vigilance.

Skills and Qualifications:

Good knowledge of Mac and Windows operating systems.
Excellent problemsolving and communication skills.
Ability to work in a team and manage multiple tasks simultaneously.
English professional working proficiency is required
Certification in a relevant field
would be an asset

Previous experience as a helpdesk support technician or in a similar role
is a plus

Experience with the Atlassian Jira Service Management ticketing system or other system
is also a plus.

Technical Stack:

Google Workspace / Okta / Workspace One / Atlassian Jira and Confluence, and many more to discover.

What we offer:

Operate in an international and multicultural environment
A gorgeous working environment in the heart of Paris, spacious and modern office, rooftop, close to transport and amenities
Many quality moments of sharing: office activities, summer party, team buildings
Competitive package in line with the market
Enjoy worklife balance
Edenred lunch vouchers
Classpass gym discounts
Premium healthcare coverage with WTW
Use our products free of charge

Tech environment:

Learn through elearning, conferences, Meetups and sharing sessions
Agile, collaborative, stimulating and dynamic work environment
Tech Culture: crafts, autonomy and knowledge sharing
Express your creativity by participating in our hackathons
Work for a product with a high societal impact

Hiring Process:

A first conversation with a recruiter from the HR team (30 min Zoom interview)
A meeting with
Damien (Senior Manager Systems and Support) and
Guillaume (Helpdesk Technician) (60 min onsite interview)
A final interview with
Belinda (Senior People Manager) and
Damien min Zoom interview)

On your initial days, the HR Team and your team will make sure you start under excellent conditions.

Practical information: