Chargé D'opération CRM - Saint-Denis, France - Veepee

Veepee

Entreprise vérifiée

Saint-Denis, France

il y a 1 semaine

Posté par:

Sophie Dupont

beBee Recruiter

Description

JOB DESCRIPTION:

The CRM Project Manager is responsible for the implementation of the strategic CRM projects in order to accelerate the positive dynamic of all our segments.
The scope will be transversal, by integrating relevant triggers and deploying new mechanics to develop our member base. You will manage both triggers (automated) at group level & ad hoc communications for France (main market)

TASKS:

1/ Participate in the strategy definition to reach our objectives of your scope of active members with a segmented approach

2/ Define and execute Veepee CRM strategy on your scope with the support of internal teams and products (tech, agency, data);

Test new channels and mechanics to increase our stickiness
Lead and execute the improvement of the performance of daily member communication
Deploy CRM mechanic and cycles to qualify the database to increase health of our database

3/Follow-up the performance and the profitability of the campaigns deployed

Monitor of the CRM actions and cycles deployed by the Project management team to animate the member lifecycle (marketing pressure management, reach optimization, CRM cycles)
Building of actionable report at a Group level to share performance and deploy quickwins
Identify business opportunities regarding the result, raise alerts and propose optimizations

4/Be the main entry point to all the Marketing local market teams on your scope

Animate the operational meetings with product and local Marketing teams
Consolidate the group performance and ensure every market has the good level of information
Deploy transversal projects at a group level and harmonize CRM programs

MUST HAVE Skills:

You have a Master degree in Marketing or business school (bac +5) and similar role with at least 3 years in the CRM department of an ecommerce company.
You are business oriented and problem solver, you have a team spirit;
You have analytical skills, rigour and accuracy;
You are autonomous and organized;
You have good knowledge of technical tools and CRM KPIs;
You have a very good level in english

BENEFITS:

Variable bonus
Profitsharing and incentive plan
Flexible Office with minimum 2 days on site and up to 3 days at home
Online language learning Platform
Works Council and its many benefits
CESU & vacation vouchers
Access to a company restaurant and canteen connected
Access to the gym

RECRUITMENT PROCESS:
1/ HR call

2/ Manager and HR interview

3/ N+2 interview

Type d'emploi :
Temps plein, CDI

Statut :
Cadre

Avantages:
- Épargne salariale