Pre-enrollment Specialist - Puteaux, France - Willis Towers Watson

Willis Towers Watson

Entreprise vérifiée

Puteaux, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Pre-Enrollment Specialist - Work From Home (Multiple Locations)

Texas, United States

June 12, 2023

COMPANY DESCRIPTION:

JOB DESCRIPTION:

Although this temporary role is open for remote work, you must be a current resident of Alabama, Arkansas, Arizona, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Mexico, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Wisconsin, or Wyoming to be considered for this role.

Application Customer Service Representative (ACSR)

Pre-Enrollment Specialist (PES)

Your goal as a PES is to be a resource for our participants who are preparing to enroll, including verifying/updating profile information, helping participants navigate our website, and explaining the basics of Medicare coverage.

Customer Service Representative (CSR)

Operations Admin (Ops.
Admin)

Your goal as an Ops.

Admin representative is to advocate for our participants through task assignments requested by internal teams supporting enrollments, Health Reimbursement Accounts (HRA), and general issues, including outreach and administrative responsibilities.

All specialties have common responsibilities and requirements.

Responsibilities

Listen, assess, and understand client needs and questions using a consultative approach
Accurately track and report outbound contact attempts and identify possible trends
Identify the root cause of issues and effectively communicate solutions to participants
Effectively and empathetically assists participants over the phone
Works effectively in multiple internal systems to solve problems
Show patience and kindness to deescalate concerned callers
Ensure internal and external service levels are met in a timely and highquality manner
Receive direction and coaching to improve performance
Other duties as assigned

QUALIFICATIONS:

Position Type/Expected Hours of Work

This position can be performed remotely from any of the states listed above; or the option to work inoffice is available in South Jordan, Utah, Richardson, Texas, and Tempe, Arizona.
Schedules are typically 40hour work weeks (overtime may be required during peak season); and will vary based on business needs between the hours of 8 am 7 pm EST (7 am 6 pm CST), including some Saturdays. While we try our best to accommodate specific requests, we cannot guarantee specific schedules.

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Pay Rate:
$15.50 Per Hour

The Requirements

Technical proficiency: the ability to manage multiple open computer windows, use Microsoft Office, and learn new computer systems.
High school diploma or equivalent required
Ability to work varying shifts/hours/days
Proven success in customer service and/or consultative sales environment preferred

Work-from-home requirements: Equipment provided

Distraction-Free Environment
All applicants will be required to have a separate confidential and distractionfree workspace so you can focus on delivering excellent customer service to our participants

Internet

The applicant will secure and be responsible for paying their own internet expenses including a minimum upload speed of 5 MB/s, preferred upload speed of 25 MB/s and a minimum download speed of 25 MB/s, preferred download speed of 50 MB/s

ADDITIONAL INFORMATION:

**WTW is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.