Operations Internship - Paris e, France - DentalMonitoring

DentalMonitoring

Entreprise vérifiée

Paris e, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

StageSHIP

Description

Dental Monitoring is a MedTech Scale-up experiencing tremendous growth. We are looking for new talents to integrate our team

Dental Monitoring in a few words?

A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners.
A Tech company in full growth, always looking for innovation, quality and performance.
An international team with a friendly and benevolent spirit, focused on the same objective: to offer the most adapted and qualitative solutions possible.
The first unicorn of the dental sector

We are currently looking for an
Operations Intern to support our growth.

Role and Responsibilities

The Operations Intern works within the DM Lab Business Unit, in close collaboration with multiple departments and teams such as Sales and Business Development, Project Management, Marketing, and Customer Support to provide excellent experiences for customers.

Support innovative projects and initiatives across the entire project timeline from the project initiation to full commercial launch.
Track and review metrics such as Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and prioritize and adjust daily activities to ensure the organization achieves or exceeds targets.
Assist with the onboarding of new employees and participate in crosstraining of other staff.
Support the preparation, creation, and maintenance of documents, procedures, and reports.
Identify opportunities for continuous process improvement and operational efficiency.
Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome.
Follow detailed verbal and written instructions.
Ability to empathize with and prioritize customer needs.
The Lab being at the center of innovation at Dental Monitoring, confidentiality of all

information is crucial.

Essential Qualifications

Prior experience in Customer Support, Customer Service, Customer Success and/or Back-Office Operations.
Willingness to provide an excellent customer experience
Analytic problem solver with attention to detail
Exceptional organizational & communication skills
Motivated and results driven
Flexibility and ability to adapt to a changing environment
Fluent in verbal, written, and professional English and French

Preferred Qualifications

Relevant experience in the dental, orthodontics, or healthcare industry.
Experience in a startup or tech environment, especially experience in a SaaS customer support role.
The above is not an exhaustive list of all duties, responsibilities and qualifications associated with the job. Other duties may be assigned._

Your working environment
DM is a great place to work, and here you will thrive because:

We are really close to our users: patients, doctors and their staff, as well as our internal users.
Your ideas will be heard Our culture promotes initiatives and ownership and we recognize gumption.
Everyone will do their best to help you develop your skills we know you can't know everything.
Huge potential for collaboration: researchers, doctors, customer lovers (customer success managers), business developers, trainers, data analysts, testers, regulatory angels, teams of developers and of course customers
At our headquarters in Paris, we have a lot of languages and cultures and this is awesome, chouette, geil, fantástico, perfetto, geweldig and even 很酷.