Deskside Support Technician - Pringy, France - Sharp Brains Ltd

Sharp Brains Ltd

Entreprise vérifiée

Pringy, France

il y a 5 jours

Posté par:

Sophie Dupont

beBee Recruiter

Deskside Support Technician - Role and Responsibilities

Perform Installs, Moves, Adds and Changes (IMACD's) of hardware and software
Proven work experience as Apple MAC Technician or similar role etc.
Hands on with MAC Deployment Services like JAMF or Airwatch.
Handson experience With Microsoft Intune deployment and management.
Handson experience with All MAC Operating Systems environments for troubleshooting.
Good understanding of scripting for Mac devices.
Become familiar with company's infrastructure, key contacts, and escalations procedures as relates to other teams in the business
Demonstrate outstanding understanding and communication skills when working with clients
Perform breakfix support for a wide range of hardware, software and mobility issues
Sales support during business hrs. and outside business hrs. ( weekends, holidays)
Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs
Provisioning, configuring, delivering, and setting up equipment, ensuring proper functionality and connectivity of all devices, and participating in equipment moves and changes
Working in concert with internal IT teams to ensure the highest level of service delivery to user community
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting and maintaining Mobile Devices.
Proven work experience with SCCM/Intune
Good to have

Mobile Device Management

Mac OS knowledge

Good to have
Experience with endpoint management software platforms, desktop provisioning technologies and PXE
Proficiency with Windows printing and scanning operations, including installation and support of network and office devices
Proficiency with mobile devices, including enterprise software activation, troubleshooting and support
Strong customer service and communication skills
The ability to work in a fast paced environment, coordinating workflow and multiple tickets/tasks

Preferred Skills and common tasks on the job

- Hardware support and troubleshooting

Troubleshooting hardware issues
Replacing desktop/laptop hardware
Installation of peripheral devices
Microsoft Office proficiency
Proficiency in Word, Excel, Skype, Outlook, Access, PowerPoint (usage and support)
Visio, Project (support)
Able to create documentation and contribute to KB articles
O365 support

- Basic network troubleshooting