R&d Customer Success Manager for da Csa Replacement - Paris, France - Dassault Systèmes

Dassault Systèmes
Dassault Systèmes
Entreprise vérifiée
Paris, France

il y a 2 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description

Mission
Monitor & Support 360 Customer Success for at all stages of customer project and deliver our 3DS support services to enable our customers' deployments on time & quality


YOUR ROLE:


  • Foster Customer engagement transformation by implementing preventive risk mitigation operations and associated customer success KPIs monitoring with all stakeholders ( preventive vs reactive)
  • Monitor customer project deployment on time & quality within the Geo and ensure associated data capitalization
  • Act as a trusted advisor for our Sales and Services accounts responsible for all supportrelated matters & alert on risk mitigation needs to reach customer success
  • Manage Fix Pack Customer closelists and monitor Fix Pack Implement and Quality assessment as part of industrial operations
  • Maintain 360° view of customer deployment and production health and lead remedying actions
  • Manage the IFWE EXPERIENCE Client Community

YOUR QUALIFICATIONS:


Background:
working in DS Support or R&D operations organizations.

  • 3DS Company knowledge
  • Knowledge on DS portfolio and solutions
  • Project & Crisis management knowledge
  • Customer interaction ability
  • Risk Management knowledge
  • Support process & tools
  • R&D change management tool
  • Effective communication with the ecosystem
  • Executive reporting synthesis ability

WHAT'S IN IT FOR YOU:


  • Your work will impact the outcome of the world's biggest companies and organizations;
  • Your skills will be constantly improved through challenging tasks, seminars, courses, peer knowledge sharing;
  • A permanent job in a sustainable, innovative, scienceoriented international company;
  • Various company benefits;
  • Personal benefits: Health insurance, flexible working model

Diversity statement:


As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe.

We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day.

It is our goal that our people feel a sense of pride and a passion for belonging.

As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

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