Client Service Officer, France - Paris, France - State Street Corporation

State Street Corporation
State Street Corporation
Entreprise vérifiée
Paris, France

il y a 2 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description
Client Service Officer, France


Who we are looking for

You will be one of initial points of contact for a large client responsible for assisting on all aspects of operational and technical service to our client.

You will forge and maintain an effective working partnership with the Client Service Manager, whilst taking into account internal business requirements.

This team is the face of State Street and is responsible for ensuring the clients services' expectations are met and exceeded through;

  • Exceptional inquiry management and responsiveness and;
  • Ensuring clients SLA's are met through


Join us if making your mark in the financial services industry from day one is a challenge you are up for.


What you will be responsible for

As the Client Service Officer, you will:

  • Assist the Client Service Manager with client relationships and sentiment via daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues
  • Act as an escalation point for State Street services
  • Respond timely and accurately to client issues and inquiries
  • Assist opportunities to increase quality, productivity and control related to the service delivery model. Assist championing enquiries from / issues raised by various State Street organizations and
- through to ensure that client facing problems and issues are addressed

  • Influence others in preparing various statuses, activity and performance reports for senior management
  • Collaborate with STT's middle and back office operations and provide input on plans to enhance operations
  • Biweekly management of client facing issues including Operational Control Framework issues, reporting outages and reputation or risk impacting workstream items. Internal meetings are held to review updates and statuses with operational teams
  • Develop to demonstrate proficiency as a MyStateStreet Product Champion and expanding expertise with State Street Enterprise platforms.
  • Assist with data collection for various reports
  • Ultimately responsible for the success of implementation / problem resolution
  • Tactically use a broad array of communication vehicles to lead, direct and facilitate client service issues

What we value
These skills will help you succeed in this role:

  • Strong communication skills
  • Detail oriented and accuracy
  • Strong problem solving skills
  • Ability to multitask and ability to work under pressure/deadlines

Education & Preferred Qualifications
5 years' experience in client service or relationship management capacity

  • A University Degree in banking/finance or related field
  • Fluency in oral and written English and French.
  • Strong collaboration and influencing skills
  • Strong written and communication skills and ability to assist in presenting to clients and senior STT management.
  • Strong sense of ownership and team spirit

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.


Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.

Job ID R-74278- ABOUT COMPANY

  • State Street Corporation
  • London, United Kingdom
39000 Employees Investment Banking / M & A


From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry.

For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.


For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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