Client Service Specialist - Montbonnot-Saint-Martin, France - Moody's
Description
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
Working as a Client Service Specialist within an international team, you will develop deep expertise in our highly sophisticated Risk Management and Regulatory Compliance products.
Main responsibilities include:
- Acquire and maintain indepth knowledge about Moody's Analytics products in order to provide expertise and assistance on product features and functionality
- Accurately troubleshoot and investigate complex issues, responding to client demands in a courteous, professional, accurate and timely manner
- Manage and escalate requests appropriately while maintaining overall ownership of client interaction and delivery of solution
- Identify, capture, and channel client feedback on product features, functionality and the product technical architecture to the Product Management teams
- Participate in internal projects
Qualifications:
- Degree in Engineering, Computer Science, Mathematics, Statistics or similar discipline
- Interest in learning new skills and developing a career in Financial software and services
- Superb analytical skills and persistence in problem solving
- Client focused, with the drive and enthusiasm required to achieve high levels of customer satisfaction
- Highly organized, autonomous and able to multitask
- Previous experience using, developing or supporting complex technology solutions would be an advantage
- Basic Knowledge of SQL would be an advantage
- French language skills
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNetPlus d'emplois de Moody's
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