Operations Manager - Gif-sur-Yvette, France - Capago International
Description
| WHAT TO KNOW BEFORE APPLYING
- You have to be fluent in
Cinghalais, English & Italian (written spoken) - Being fluent in
French would be a great advantage - Team Management experience mandatory
- Experience in the visa industry is a big plus
- This position is based in Colombo
- Sri Lanka
- Resumes needs to be sent in
English
| SUMMARY
His main responsibility is to ensure that operations at Capago comply with the requirements of the specifications and to create a good working relationship based on trust between the represented diplomatic authority and the company.
| RESPONSIBILITIES
As an Operation Manager, you will be responsible for:
Ensure the operational and economic efficiency of the visa center by:- Ensuring the wellbeing of the team and informing management of any difficulties encountered by staff;
- Managing the daytoday operations of the branch;
- Being proactive in operations and deploying continuous improvement methods to optimize all processes;
- Managing the availability of appointments on Capago's internal management tool;
- Planning and leading staff meetings in collaboration with the supervisor(s);
- Defining the needs of employees with the help of the Supervisor(s) and highlighting them with the crossfunctional services concerned;
- Promoting and animating the sales dynamic within the team.
Ensure the good quality of the relationship with the consular authority by:
- Facilitating communication between the consulate(s) and Capago;
- Attending key meetings with the Consulate;
- Promptly respond to questions from the Consulate regarding records, requirements or procedures;
Comply with and ensure compliance with our specifications and standards by:
- Ensuring the proper execution of the specifications defined by the represented Ministry of Foreign Affairs;
- Ensuring compliance with applicable internal policies and procedures;
- Ensuring confidentiality and compliance with security policies defined by Capago.
Ensure the quality of service provided to applicants by:
- Ensuring that the daily production is of excellent quality;
- Handling specific customer complaints that cannot be handled by the Supervisor(s).
Be an effective relay for cross-functional resources by:
- Participating in recruitment procedures in collaboration with the HR department;
- Ensuring proper compliance with HR and financial procedures;
- Immediately transmit important information or scanned documents to the correct communication channels defined by Capago;
- Managing all other tasks assigned by the Regional Management.
| COMPETENCIES
As a Operation Manager, you need to demonstrate the following competencies:
- Sense of responsibility ;
- You have to be fluent in
Cinghalais, English & Italian (written spoken)
- Being fluent in
French would be a great advantage
-
Experience in the visa industry is a big plus:
- Relationship and communication skills;
- Team management and skills development;
- Crisis management ;
- Seriousness ;
- Organization ;
- Reactivity ;
- Rigor.
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