Technical Service Engineer(France) - Paris, France - EcoFlow

Description

Responsibilities

• Responsible for after-sales customer service technical Q&A in overseas regions, remote troubleshooting, traveling to solve problems on site when necessary;
• Responsible for collecting and analyzing early product launch problems, batch problems, major quality problems, and giving attribution analysis of materials, design, R&D, process, etc. in conjunction with the first site;
• Responsible for writing after-sales standard FAQ documents (for internal and external customers), maintenance manuals, technical support manuals, product quality problem program notification, etc.
• Responsible for overseas important channels, agents, ODM customers and other important customers new product launch training, thematic technical training, remote and on-site training guidance;
• Supporting overseas marketing and sales teams, providing relevant training to customers and pre-sales engineering staff to ensure smooth project implementation;
• Assist overseas sales team to handle various international after-sales emergencies, crisis events, complaints and quality incidents from a technical level;
• Responsible for the training and upgrading of technical skills of newcomers from overseas and other members of the after-sales team.

Requirements

• Bachelor degree or above.
• 2 years of pre-sales / after-sales related technical support / FAE / training work experience.
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English and Polski at all levels.