Customer Success Manager - Antony, France - Teradata
Description
Location:
Paris, France, EMEA
Company Overview
Are you passionate about making organisations smarter and analytics driven? With all the investments made in analytics, it's time to stop buying into partial solutions that overpromise and underdeliver.
Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them.
And we do it at scale, on-premises, in the Cloud, or anywhere in between.
Teradata Vantage is the connected multi-cloud data platform for enterprise analytics that unifies everything—data lakes, data warehouses, analytics, and new data sources and types.
Leading the way with hybrid multi-cloud environments and priced for flexibility, Vantage delivers unlimited intelligence to build the future of our customers' businesses.
Customer Success Manager
The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and value realization of their investment.
The Customer Success Manager is highly respected for their knowledge, skills and empathy to meet their customers' business challenges through the use of data and analytics at scale.
Customer Success Managers work with many of our customers, who rank among the best and largest in their industry, including leading Financial Institutions, Manufacturing, Telco, Retail, Travel & Transport and Major Government entities.
Our Customer Success Manager will operate as a trusted advisor focused on ensuring the customer gets access to the best knowledge of our solutions, architectures, technical detail and delivery know how, that will ensure their success.
The Customer Success Manager establishes and enhances customer relationships that promote retention and loyalty and provides technical expertise and a link to Teradata experts to assist customers in getting value out of their investment in Teradata.
Responsibilities:
Own the account strategy for engagement, adoption and success planning.
Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts
Demonstrate ability to understand the customers' needs, develop and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision makers all leading to increased customer satisfaction & further expansion opportunities.
Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.
Trusted advisor to the client and facilitator of additional Teradata SMEs and functions.
Continuous ly engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.
Key Qualifications:
BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
5+ years of experience on customer-facing roles (e.g., pre-sales, consulting, software sales background, etc.)
Possess a keen interest in and understanding of developments in data and analytic technologies.
Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role
Experience/ good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud.
A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
Possess the ability to multi-task and manage competing priorities across multiple customers.
Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
Demonstrate excellent organizational and people skills.
Domestic & International Travel up to 50% will be a pre-requisite for this role
Native French and fluent English language skills
Work Environment:
Teradata is not your average place to work: we are inspi
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