Customer Success Manager - Paris, France - Bodyguard

Bodyguard
Bodyguard
Entreprise vérifiée
Paris, France

il y a 3 semaines

Sophie Dupont

Posté par:

Sophie Dupont

beBee Recruiter
Description
We are looking for a talented Customer Success Manager. Reporting to our Head of CSM you are a key contact point for our customers.

You will work very closely with all parts of the Bodyguard organization, and collaborate daily with all teams (Sales, Marketing, Engineering, Product) to help the partnerships with our customers to be successful.

You'll work with prestigious brands, sports clubs & federations, famous media, and gaming customers


Key missions & responsibilities

_ 1) Be a partner of our customers_

  • Onboard and train the new customers
  • Ensure a firstclass customer experience by creating customerspecific account development plans through regular custom business reviews, training, and guidance.
  • Build hightouch, consultative, and strong relationships with our customers
  • Share your ideas and feedback on local trends including competitor insights, customer needs, sales, product, and marketing information

_ 2) Generate additional revenue_

  • Grow your existing portfolio by identifying additional revenue opportunities (Upsell)
  • Identify new business opportunities by collaborating closely with the Sales Team (Crosssell)
  • Avoid churn by identifying a lack of product use, product enhancement, or any customer frustration

Requirements:


  • 3 years of experience in a similar position
  • Experienced in a customerfacing role and a fastpaced environment
  • Experienced in a sales role
  • Autonomous, organized, proactive, and adaptable
  • Excellent data analysis skills
  • Excellent communication skills
  • Entrepreneurial / startup spirit.

Process

  • 30mns/1h Interview with Manon, Head of HR
  • 1h Interview with Céline, Head of CSM
  • 1h Business Case to prepare and present
  • 1h Cultural fit with employees form other teams
Plus d'emplois de Bodyguard
Voir tous les emplois de Bodyguard