Conseiller.ère Clientèle Médiation - Reims, France - Adevinta

Adevinta

Entreprise vérifiée

Reims, France

il y a 1 semaine

Posté par:

Sophie Dupont

beBee Recruiter

Description

The right career for all

Created in 2006, is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all.

leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective:
to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods.

Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where it is good to work, a company that cultivates a responsible and collective HR approach.

We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.

What you'll do & Who you are

Provides new, existing and potential customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
Resolves customer inquiries and complaints fairly and effectively.
Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Recommends and implements programs to support customer needs.
Works closely with sales service, technical support, finance, project management, product & tech, complaints departments with the intent of ensuring that customer expectations are met and that customer centric activities are appropriately supported by key personnel both internally and in the customer.
Inputs and manages commercial orders and requests in the system (clients registrations and cancellations and product terms and conditions modifications).

Benefits:

Competitive compensation package
Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation
Benefits including stock purchase plan and annual bonus plans
Flexibility to work when and how you want flexible hours, autonomy to set your own agenda, choice of phone and computer
Smart Working Policy work remotely some of the time, balanced with time in the office together with your team between 5 and 45 days per quarter in the office depending on each team. 'Work from anywhere' weeks up to four weeks working from anywhere, as long as you have an internet connection
Career development, including language classes and

Adevinta Academies:
specialised content built by our experts on Machine Learning, Agile, Leadership and more

Adevinta is an equal opportunity employer and we value diversity.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.