Account Manager - Paris, France - Rekuten Global

Rekuten Global

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Job Description:
Our Account Managers are the point of contact for clients and run large portfolios of accounts.

You will educate, manage and problem solve Affiliate Marketing campaigns for our Advertisers and Agencies, via internal tools and technology to grow their business and overall portfolio.

KEY RESPONSIBILITIES
Client management

Manage a portfolio of clients
Ramp up new clients quickly and efficiently meet requirements and set clear expectations
Ensure that clients are managed profitably give strategic advice to support their growth plans
Grow revenue from existing client relationships understand client needs/requirements in order to contact with appropriate product/services information
Retain existing clients and manage dispute resolution
Work with dedicated Senior Manager to manage overall client experience
Perform delivery of client strategy in regular Account Review facetoface presentations
Learn, understand and advise clients on how to use our technology
Administrative
Regularly review contracts to understand contracts and billing mechanisms
Troubleshoot client's technical issues, and file support tech tickets on their behalf if needed
Own revenue and forecasting for own client portfolio
Maintain documentation of client performance and activities in internal systems

Collaboration

Work closely with US/AUS/EU internal counterparts to lead affiliate initiatives across territories
Work closely with publisher services to identify partnership opportunities to grow our business
Work closely with Analytics' team to help interpret data and build more effective strategies
Work with other channel counterparts to provide full Rakuten Marketing experience to clients
Plan communication activities for your account's campaigns, alongside MarCom team
Develop, maintaining, and extending relationships internally and externally
Take on 13 internal projects per year

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical

3+ years of digital marketing experience including client service (agency, client or consulting)
Fluent in French and English
BA degree in a Marketing field preferred
Competent in Microsoft Office programmes particularly Excel (intermediate) and PowerPoint
Experience in strong client relationships, reinforced by building trust, advising and upselling
Good project management skills
Web literate (tracking analytics and methods)
Personal effectiveness
Highly organised, selfmotivated, good timemanagement, able to prioritise
Think creatively, has a problemsolving approach and uses professional judgment
Proactive continually looking for ways to grow and improve within own role
Works well under pressure and to tight deadlines
Inquisitive approach to continuously learning on the job

Communication

Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specifications
Excellent written and verbal communication
Confident interpersonal skills

Results focus

Detailorientated
Analytical and

Strategic Marketing:
Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.

Proof that you can set and surpass KPI targets

Teamwork

Reliable and able to work independently on targets
A real team player that is able to integrate and work closely with an enthusiastic team

Understanding of business

Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance
Only be satisfied with complete success
Kaizen

Passionately Professional