Operations Service Assistant - Nantes, France - Broadpeak

Broadpeak

Entreprise vérifiée

Nantes, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

The company Broadpeak designs and manufactures video delivery components for Content Providers and Network Service Providers deploying IPTV, Cable, Satellite, OTT and mobile services. We supports all of our customers worldwide, from simple installations to large delivery systems reaching capacities of several million of simultaneous streams (sport games/series/movies).**
Our head office is located in Rennes, and we have branches in Singapour, Denver and Ottawa, as well as a global worldwide presence in more than 20 countries

The fast-growing global company focuses on delivering
innovative solutions for its customers, adapting to a rapidly-changing industry. To do so, the company relies on a team of highly skilled professionals, working in an agile environment. Broadpeak has already won more than 30 rewards for its innovation and performance skills.

Our solutions, the company results and our way of working reflect well our core values
:We innovate, We perform, We care, We are transparent, We are easy to work with

And it's not all about work From poker games to barbecue parties, and outdoor running sessions - you won't regret joining the multicultural team and will for sure
enjoy the friendly atmosphere

Post description Context**
Main responsibilities:

Produce monthly SLA KPI for all Major Customers from our Helpdesk tool into dedicated Dashboards
Communicate the Dashboards to the Customers and organize presentation meetings
Collect Customer's feedback on their satisfaction about our products and SLA performance
Update SLA information in our CRM system (maintenance purchase orders and invoicing plan, status of the contracts and assets)
Administrate the phone redirection service and update the team's onduty schedule
Ensure that Thirdparty providers contracts are up to date, renewed on time, and correctly achieved by our suppliers
Maintain a close coordination with the internal players: Support Team, Sales, Projects, Admin Team
Track, anticipate and mitigate Risks in SLA Commitments.

Profile required Knowledge and Skill requirements**:

Fluent English language abilities are required.

Post Bachelor Diploma

General technical background in IT or Telco environment
Minimum 2 years of experience in a similar position including direct customer contacts
Knowledge of Salesforce CRM and Helpdesk
Good writing ability and presentation skills

Soft Skills

Positive and enthusiastic team player
Good communication and presentation skills
High Sense of communication, customer care and diplomacy
Autonomy
Fluent oral & written English

The + of the position
Broadpeak is committed to the well-being of its employees.

The company has put in place several actions that you will benefit from:

Home office up to 3 days

- "K3 sport" association (running, pilates, badminton, PPG, swimming, climbing, tennis)

Modern offices with foosball, darts, showers and lockers, resting/breastfeeding room, etc.
Fun and relaxation: board game evenings, afterworks, massages, etc.
Deliveries of lunch baskets, vegetable baskets on site
Shared library,
Coffee and tea at will, very often accompanied by pastries, pancakes or m&ms

- and much more