Technical Support Specialist - Cavaillon, France - Quadient

Quadient
Quadient
Entreprise vérifiée
Cavaillon, France

il y a 2 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description

Typical Business Title(s): Product Technical Specialist, Technical Support Engineer, Technical Support Consultant


Definition:
In charge of supporting lower level of support within the organization. Resolve technical issues escalated by the customer technical support teams within the regions. Work on identifying the root cause of the issue and define the appropriate solution to fix the product defects. Requires an engineering degree/education.
D3 applies broad theoretical job knowledge typically obtained through advanced education, it is typically an entry level role

May require the following proficiency:

  • Work is closely supervise
  • Problems faced are not typically difficult or comple
  • Explains facts, policies and practices related to job are
  • No people management, and may provide project coordination
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