Consulting Services Manager, Advance Workshop - Saint-Herblain, France - Graitec

Graitec
Graitec
Entreprise vérifiée
Saint-Herblain, France

il y a 4 semaines

Sophie Dupont

Posté par:

Sophie Dupont

beBee Recruiter
Description
Saint Herblain, France
Technical
1304


Job Description:

About the Team Hiring

You will be working with a great team of technical staff both in the (your country) and globally.

Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development.

Overview


The Consulting Services Manager will ensure the overall satisfaction of Advance Workshop customers, while providing consultancy, trainings and product adoption, customer follow-ups, and other required documentation.

His / her role centres on creating customer service policies to help employees effectively communicate with customers, training team members or people in other orgs about company products or services and speaking with customers who have complex questions.

Key Responsibilities


Post-Sales Implementation and Support Including:


  • Managing small and mediumsize projects
  • Writing specifications to configure product to support customer business processes.
  • Installing and configure the products with R&D and Support team.
  • Delivering product trainings.
  • Following up with the customer and reporting to the wider team

Deliver Consulting and training Services Including:

  • Delivering consulting services to customers
  • Developing customer consulting material for delivering and sharing with the wider team
  • Conducting postconsultancy course customer reviews

General Company Duties Including:


  • Working with the sales team to define Professional Services portfolio
  • Building bespoke offerings for customers including management of time
  • Developing / updating best practices to ensure a good workflow and high engagement and productivity of technical consultants
  • Providing status reports to Solution Leader regularly on project management situational position.
People Manager expectations


At Graitec, the team is our 1st asset and our people managers have then high expectations in regards to our employees experience.


As such, they are accountable for:

o Fostering a One Graitec environment:

  • Role model professionalism, integrity and trust in anything you do so you can expect that from your team
  • Create an inclusive team experience where everybody feels respected and valued for who they are and what they bring to the team and the company
  • Lead the team towards curiosity, positive energy, care and empathy for eachothers across teams, functions, countries
  • Intentionally foster collaboration across individuals, teams and business units to achieve more together

o Growing talents:


  • Nonstop hiring constantly identify, meet and assess talents to fulfill today and tomorrow needs
  • Attract talents externally and internally that will contribute to the team achieving more
  • Ongoing focus on each team member development enabling the team to continuously learn & grow
  • Listen to aspirations and retain talents in a highly competitive nonstop rehiring your team

o Driving clarity:


  • Enable the team to understand the company priorities and understand how each contribute to it
  • Deliver clear roadmap and ongoing feedback to team members so they ongoing understand where they stand individually and all together
  • Coach the team to leverage resources and experts available to them to outperform business results together.

Key Success Indicators:


  • Timeline of projects
  • Customer satisfaction on project implementation
  • Ambassador mindset and behavior towards customer satisfaction

o Drive clarity to team:
Roadmaps, Performance


o Grow Talent:
Attract, Retain, Develop


o Fostering one Graitec:
Role Modeling, Diversity, Collaboration (employee survey satisfaction rate)


Responsibilities:


  • What you must have done already:
  • Extensive experience in consultancy and project implementation
  • Have experience in mentoring a team.
  • What is nice to have done already:
  • A good understanding of the construction or manufacturing industry
  • Knowledge of Rebar and/or Steel Industry
Industry experience related to BIM


Qualifications:


  • Fluent English Speaking is required for all roles at Graitec as enabling the team to collaborate WW
  • Excellent interpersonal skills, including facetoface, telephone and written communication skills
  • Professionalism, personal integrity, and reliability
  • A positive 'handson' work ethic
  • Initiative and enthusiasm guided by mature sense of judgement.
  • An adaptable and flexible team player
  • Driving for results, Positive energy
  • Capacity to work in an international environment.
  • Adaptability, Autonomy, Clarity in communication, Collaborating effectively.
Interview Process

We are looking for talents that will enjoy, live and accelerate our culture

At Graitec, We work together locally & globally with an Entrepreneurial mindset.

As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the wa
Plus d'emplois de Graitec
Voir tous les emplois de Graitec