Customer Success Manager - Paris, France - Scaleway

Scaleway

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Depuis 1999, Scaleway, filiale du groupe Iliad, figure parmi les leaders du cloud computing Européen.

Forte d'une équipe dynamique de près de 600 collaborateur(ice)s issus de tous horizons, notre entreprise offre un environnement de travail stimulant et international où se mêlent créativité, innovation et excellence technique.

Situés à Paris et Lille, nos bureaux sont des hubs d'échanges uniques, favorisant la coopération quotidienne de nos Scalers.

Ensemble, nous partageons une vision commune :
contribuer à la création d'une industrie numérique plus responsable

About the job

The Customer Success team is responsible for maintaining a good relationship and satisfaction rate with existing customers, while developing the company's customer portfolio.

Reporting to Nadia Arhmir our Inside Sales Manager, you will be in charge of developing a portfolio of existing customers through follow-up and support actions.

You will play a key part in customer satisfaction and loyalty.

Qualifications:

Being able to communicate with customers & colleagues, in French and English.
Experience in consulting or presales, experience in both would be a plus
Active listening skills and patience for consistently providing a fantastic customer experience.
Dynamic and at ease on the phone, you are an excellent communicator.
You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction.
You don't take "no" for an answer, you are resilient, and are ready to join Scaleway's adventure.
You are organized and know how to prioritize your workload. You love to learn every day and are curious.
Solution oriented mindset, looking for opportunities to improve and conduct change.
Passionate about the future of cloud computing, startups or dynamic environments.

Responsibilities:

Build customer loyalty by reducing churn
Build, maintain, and leverage strong relationships with business and IT decision makers
Promote the value of Scaleway, customer retention, growth, and positioning for upselling
Enhance the MRR through additional sales based on identified customer needs
Contribute to the improvement of the customer experience through satisfaction indicators
Accompany customers in their product learning process
Indepth needs assessment
Training according to identified needs
Change management
Find solutions to customers' problems
Coordinate and federate work teams
Actively participate in product feedback for the continuous improvement of our services

Location
This position is based in our offices in Paris (France)

Recruitment Process
Screening call - 30 mins

Manager Interview - 45 mins

Team Interview with a Role Play - 1 hour

HR Interview - 45 mins

Offer sent

We're excited to get to know you, and hope you'll be excited to meet us as well.

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