- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
- Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Booking and processing booking requests within Marken's internal database, generating and verifying shipping documentation where applicable.
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
- Working all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
- Entering clinical trial sites into Marken's internal database (where necessary).
- Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
- Preparing, verifying and distributing country specific project documentation.
- Filing and archiving where required.
- Attending customer meetings and teleconferences, when required.
- Skilled in use of Microsoft Suite (Excel, Word and Outlook).
- Knowledgeable with computers.
- Thorough understanding of Aviation/Airline networks.
- Excellent communication skills and ability to influence others.
- Excellent problem solving and prioritization skills essential.
- Flexibility in working hours required. Weekend coverage required in Customer Services in some cases.
-
Associate - Accounting Services
il y a 1 semaine
IQ-EQ Paris e, Francede l'entreprise · IQ-EQ est un groupe leader de services aux investisseurs qui réunit une rare combinaison d'expertise et de compréhension approfondie des besoins des clients. Nous possédons le savoir-faire et les connaissances qui nous permettent de proposer aux fonds d'investis ...
-
Customer Service Associate
il y a 1 semaine
NielsenIQ Bezons, France**Description du poste** · Êtes-vous une personne proactive et efficace, soucieuse d'obtenir les résultats dans les délais, avec un fort intérêt pour la méthodologie NielsenIQ ? Aimeriez-vous avoir un impact positif dans votre lieu de travail, relever des défis et mettre en œuvre ...
-
Technical Customer Service Associate
il y a 2 semaines
Wolters Kluwer Bois-Colombes, FrancePosition · Au sein du groupe Wolters Kluwer, l'activité Legal Software fournit une gamme de solutions logicielles pour les cabinets d'avocats, afin d'aider les juristes au quotidien à accroître leur efficacité et à prendre des décisions essentielles. · Intégré au Pôle Logiciels, ...
-
Service Technician Associate Iv
il y a 2 semaines
CONDUENT Rosny-sous-Bois, France**À propos de Conduent**: · Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You ha ...
-
Customer Service Associate Iv
il y a 1 semaine
TE Connectivity Courbevoie, FranceTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representa ...
-
Chartering & Associated Services Administrator
il y a 4 jours
Technip Energies Nanterre, FranceThe Chartering and Associated Services (CAS) department is looking for a CAS administrator responsible for the administration of Time Charter Parties and services Subcontracts on projects · **DUTIES and RESPONSIBILITIES** · Her/ His main missions are to: · - Prepare the specific ...
-
Associate Professional Services
il y a 3 semaines
LucaNet AG Paris e, France**The Role**: · A high service orientation is natural for you, and you love working in an open-minded team? · Then you'll fit right in. As a consultant you support the implementation of our software and provide outstanding professional expertise and service to our customers. We o ...
-
Client Service Associate
il y a 1 semaine
Russell Investments Paris, FranceBusiness Unit: · EMEA · **Job Description**: · Role Summary · The Client Service Associate's main responsibility is to support the Senior Client Relationship Manager in the monitoring and management of existing French clients. Strengthening the quality of the relationship and sup ...
-
Associate Field Service Engineer
il y a 2 semaines
Johnson & Johnson Issy-les-Moulineaux, FranceJohnson&Johnson Medical GmbH, with its subsidiary Biosense Webster Inc. is recruiting for an **Associate Field Service Engineer (AFSE) **preferred location **Marseille **, other locations will be evaluated. · At Johnson & Johnson, we use technology and the power of teamwork to di ...
-
Client Services Associate
il y a 1 semaine
Convera Paris, FranceConvera is seeking a Client Services Associate based in Paris on a fixed term contract until March 2024. In this role you'll facilitate a positive journey for Clients through the efficient and timely handling of pre · - and post-transaction queries, driving Client satisfaction an ...
-
Customer Service Associate
il y a 1 semaine
Vestiaire Collective Paris, France**About the role \uD83D\uDDA5** · The **Customer Service Resolution Specialist**, deals with complex level 3 requests from Vestiaire Collective users in Paris, France (questions, complaints, information). Their objective is to ensure the best possible user experience with Vestiai ...
-
Client Services Associate
il y a 1 semaine
Convera Paris, FranceConvera are seeking a Client Services Associate based in Paris on a fixed term contract until March 2024. In this role you'll facilitate a positive journey for Clients through the efficient and timely handling of pre · - and post-transaction queries, driving Client satisfaction a ...
-
Associate Director, Financial Services
il y a 2 semaines
BSR Paris, France**Organization**: · We are proud to say that we have a team of some of the most talented and motivated people in the industry working in our global offices in Copenhagen, Guangzhou, Hong Kong, New York, Paris, San Francisco, Singapore, Shanghai, and Tokyo. · **Position Overview** ...
-
Senior Associate, Valuation Services
il y a 2 semaines
Kroll Paris, FranceIn a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We ...
-
Graduate Client Services Associate
il y a 2 semaines
S&P Global Paris, FranceGraduate Client Services Associate - January 2024 · **S&P Global Market Intelligence** · Graduate Client Services Associate - January 2024 · **The Role** · S&P Global Market Intelligence Client Services Associate Development Programme 2023 has an approximate duration of 18 months ...
-
Graduate Client Services Associate
il y a 2 semaines
S&P Global Paris, FranceS&P Global Paris, FrancePosted 5 hours ago Permanent Competitive · - Graduate Client Services Associate - January 2024 · **S&P Global Market Intelligence** · Graduate Client Services Associate - January 2024**The Role** · S&P Global Market Intelligence Client Services Associate D ...
-
Client Services Credit Associate
il y a 1 semaine
S&P Global Paris, France**S&P Global Market Intelligence** · **The** · **Role**: Client Services Credit Associate · Client Services Associates are the first point of contact for our clients and this role you'll work directly with clients to help optimise their workflows and streamline their research and ...
-
Associate - Accounting Services
il y a 3 semaines
IQ-EQ Paris, France À temps pleindu poste · Le(a) collaborateur(trice) se verra confier, sous la responsabilité directe d'un expert-comptable, la gestion d'un portefeuille de clients (Paris et région parisienne) de sociétés indépendantes ou filiales de groupe structurés, français comme internationaux, évoluant d ...
-
Associate, Channels Client Services
il y a 3 semaines
S&P Global Paris, France-S&P Global · Paris, France · Posted 1 hour ago Permanent Competitive · - Associate, Channels Client Services**The Role**: Associate, Channels Client Services**The Grade**: (relevant for internal applicants only): 7**The Location**: London, UK or Paris France**The** · **Team**: Y ...
-
Operations and Customer Service Associate
il y a 2 semaines
TerraCycle Paris, France**Loop Overview -** · Loop Global Holdings, LLC (LGH) was established in 2019 and is managed by TerraCycle, Inc (the majority owner in · Loop). Loop is a global circular shopping system that enables brands, retailers and consumers to transition from single · - use disposable mate ...
Customer Service Associate - Suresnes, France - Marken
Description
Description
Title:
Customer Service Associate
Job Purpose:
To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.
Main Duties and Responsibilities:
Requirements:
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Moving Our World Forward by Delivering What Matters.
IND123 #LI-AD1