HRis Specialist - Boulogne-Billancourt, France - IPSEN
Description
Title:
HRIS Specialist
Company:
Ipsen Pharma (SAS)
Summary / purpose of the position
The scope is global, covering 5800 users in 35 countries.
Main responsibilities / job expectations
-
HRIS Support management
- Provide support to users by analyzing, categorizing and answering their requests
- Escalate the tickets when needed (functional expert, IT, Workday )
- Manage security access requests and request their validation
- Monitor delay of answers according to the SLAs
- Followup support KPIs
- Define & maintain HRIS process flows and Administration procedures and guides up to date
System administration & maintenance
- Support technical and functional administration of HR campaigns and ongoing activities
- Manage simple Change requests using Project management tools
Communication & training
- Create & update videos and training materials according to new features, release or specific cases that comeup from the support questions
- Contribute to training sessions preparation and rollout
- Prepare handover to the HRIS team after each project / improvement
Continuous improvement and projects
- Assess new features (releases ) and identify areas of improvement on the scope of expertise
- Raise data quality issues or configuration inconsistencies
- Perform data analysis and troubleshooting to find root causes and identify action plan accordingly
- Contribute to projects according to the HRIS roadmap
Knowledge, abilities & experience
Education / Certifications:
- IT / HR / Business master's degree
Experience:
- Experience in working in international environment / global organization
Languages:
- French fluent mandatory
- English fluent mandatory
- Daily working language
Key Technical Competencies Required
Technical skills
- Proficient understanding of system administration and support (ideally Workday or Cornerstone)
- Power point, Excel
- Project management best practices / methods
- Communication and writing skills
- Team spirit
- Customer oriented
- Autonomy
- Prioritization
- Confidentiality
- Agility
- Curiosity
Other Useful Information
- Key Internal stakeholders: HR Community, BPOs
- Key External contacts: Workday communities, Cornerstone
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