Csm - Senior Customer Success Manager - English - Paris, France - Brevo

Brevo
Brevo
Entreprise vérifiée
Paris, France

il y a 2 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected.

North America is our fastest growing market and this is a heavily influential role. If you're looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon


Our Customer Success team makes sure that our customers get the best experience and value out of their Brevo platform.

They manage a large portfolio of Enterprise Customers from the contract signature to its renewal.

Their objectives:
Adoption, Satisfaction, Growth, Retention


Ideally, we are looking for a Marketing Project manager profile, who will be able to help clients to implement their marketing strategies.


As a Senior Customer Success Manager, you will:

  • Manage a portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo.
  • Identify development and growth opportunities within the portfolio
  • Be able to position Brevo's value proposition to our customers through best practices sharing, demo, and marketing expertise
  • Participate in the team's effort to build a global Success framework for Brevo and own specific projects within the team
  • Collaborate closely with internal stakeholders including Sales and Customer Experience teams to mitigate risk, improve customer experience, drive value outcomes, and unlock growth
  • Be the voice of the customer to the Product and Marketing teams
  • Adopt a datadriven approach in the management of your portfolio

What will contribute to your success:

  • Relevant work experience of at least 4 years as a CSM or Marketing Project Manager
  • Excellent presentation, written, and oral communication skills in English
  • Customercentric
  • Good marketing knowledge
  • Strong ability to understand, manage, and drive customers' needs and strategy
  • Proven track record of sustained target achievement
  • Ability to drive issue resolution and work in collaboration with all departments (sales, product, customer experience, finance, etc.)
  • Proactive, autonomous, and efficient
  • Datadriven
  • Team player

What we offer:


  • A unique opportunity to join an international and collaborative scaleup environment in a hypergrowth context
  • Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus


  • Meal vouchers

  • Swile (12,5 € per day)
  • Excellent private health care, of which 70% is covered by the company
  • RTT
  • Biannual global company offsite; interoffice trips (when the current sanitary situation permits)
  • Work's council benefits (Leeto)
  • Social and green committees to take care of environmental and social matters
  • Several services related to prevention, health and personal and professional wellbeing on Welii platform
  • Very competitive referral program
  • Second parent leave: 1 month of fully paid leave
  • Kids leave: additional time off if your children are sick and need you
  • English and French classes, and over courses available on Udemy
  • Budget to support your workspace at home
  • A modern office in a central location with free fruits, drinks & lots of fun activities
  • Relocation package and visa sponsorship for international talents
- more


Meet us :


  • TA video call
  • Interview with the CSM Team Lead
  • Use case Session with the CSM Team Lead and the Head of CSM EMEA
  • Background check
Brevo values work-life balance and offers flexible working hours and remote work.

Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job.

This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
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