Customer Success Manager - Paris, France - Rise Up

Rise Up

Entreprise vérifiée

Paris, France

il y a 2 jours

Posté par:

Sophie Dupont

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Description

We are a dynamic and fast-growing startup in the HRTech industry, specializing in the development of
Rise Up, a Learning Management System.

Our platform revolutionizes the way organizations manage their training and development programs, with a strong emphasis on blended learning.

With pillars such as personalization of learning and learning in the flow of work, Rise Up empowers our clients to deliver highly effective and engaging learning experiences.

Poste:

Ensure the satisfaction and use of the platform by its customers portfolio

Understand the expectations of its customers and ensure that the tool is configured to meet the needs identified during the kick off
Obtain a perfect knowledge of its customers and their needs and drive them in the use of the platform
Be responsible for the good customers relationship and the continuous growth of the use of the platform
Build a longlasting relationship with its customers
Collaborate with the sales team in order to promote additional sales

Participation in pre-sales meetings to manage client expectations and timeline

Follow his customers in the deployment phase

Carry out product training
Help the customer in the configuration of the product
Be the interface between the customer and our technical project managers in the design of technical integrations of Rise Up with the IS of the customers

Be the customer's ambassador within Rise Up

Ensure proper reporting of customer KPIs in the Planhat tool

Know how to manage and respond to crisis situations while maintaining CS

Stay up to date with news and developments related to the Rise Up platform

Profil:

Hard skills:

***- In depth knowledge of product (features, sales )

Customer centricity
Project Management : experience in multiple projects management at the same time
Data driven, KPI and result focus
Good spoken and written English

**Soft skills: - Excellent communication skills

Excellent presentation
Team Spirit : work with sales (for renew / upsell) and product team
Take mental charge and be tactical (guarantor of commitment 110%)

**Nice to have: - Saas B2B and learning experience

Experience in fast growing environment
Saas sales experience

Autres informations:

Opportunity to work on a unique Blended Learning Platform
Play a key role in shaping the future of the company
Work with a dynamic team dedicated to empowering individuals and organizations
Remotefriendly environment dedicated to worklife balance
Competitive salary and benefits (Alan Health Care insurance, Swile meal tickets, parental benefits, paid holidays, 11 days of RTT, holiday bonus)
Unlimited fruit & snack bar (with coffee and tea)
Inclusive, collaborative and energizing culture, focused on international expansion
Participation in international conferences and seminars
Many events and celebrations, from quarterly town halls, holiday festivities and informal celebrations
Team building activities in Paris