Sofia Goldenberg

• Wrote manual test plans and test strategies, covering voice interactions, NLU performance, and chatbot logic
• Created checklists, test cases, and use cases for different betting scenarios, while reviewing voice bot conversation flows and NLU settings to catch errors early and align with business needs.
• NLU: tested speech-to-text accuracy, checking how the bot handled different accents, speeds, and background noise.
• Testing of multi-step conversations while also testing bot-to-human handoff and fallback scenarios.
• Reporting and tracking  bugs in JIRA, working closely with developers to fix issues, and ran regression tests to make sure that fixes didn’t break anything else.
• Took part in sprint planning, backlog grooming, retrospectives, and daily stand-ups
• Held internal team demos, showing new bot features, test results, and areas for improvement, while also running external demos for stakeholders, explaining key findings and chatbot updates.
• Monitored bot performance and analytics after deployment

• Creation of Test Plan and Test strategy for every chatbot
• Review of Lucidchart conversation flows and validated business requirements before development.Identified early issues like logic gaps, inconsistencies, and potential UX problems.
• Creation of test cases, checklists, and use cases for structured testing.
• Manual testing chatbots on Web, In-App, ABC, and Facebook сhannels.
• Verification of  intent recognition, Named Entity Recognition (NER), and bot-to-human handoff scenarios.
• Created and maintained Postman collections to check chatbot API behavior.
• Run of manual API tests to verify chatbot communication with backend systems.
• Writing  release notes and test reports summarizing key test results.
• Perform of  sanity tests after deployments to check chatbot stability.
• Presentation of external demos to LivePerson supervisors and the client, explaining chatbot updates and test results.

• Led Scrum meetings, ensuring smooth communication between QA, development, and product teams. 
• Managed a team of three QA Engineers, distributing tasks, reviewing test cases, and mentoring team members 
• Analyzed and helped define acceptance criteria, ensuring clarity, testability, and alignment with business needs before development. 
• Collaborated with stakeholders to identify edge cases and potential risks early
• Performed manual functional, smoke, and regression testing, validating system behavior across different releases.
• Maintained structured test documentation, covering different testing phases
• Conducted API testing using Swagger and Postman, verifying request-response accuracy and basic integration stability without deep automation involvement
• Prepared release notes and regression documentation, summarizing key changes, fixes, and testing results

Business messenger for online banking platform.

Concierge service based on online banking platform 

• Analysis, reviewing, elaboration and management of requirements
• Acceptance criteria’s analysis 
• Mobile application testing: iOS/Android and Web testing
• Automated tests creation using Selenium IDE - Functional, smoke, regression, ad hoc, cross-version, etc.
• Bug reports, Check lists, Test Runs, Sanity Testing Plans creation/verification/execution
• Traceability Matrix development and Summary reports creation
• Constant communication with developers and PM’s 
• Coaching, mentoring and assisting more junior staff on th project