Cluster IT Technician - Boulogne-Billancourt, France - Radisson Blu Hotel - Paris Boulogne

Description

Do you understand the
complicated and are you able to make it sound simple? Can you be our IT Guru
and keep our systems and hardware running smoothly whilst managing and
executing projects? Then why not come and join us at the Radisson Hotel Group
to Make Every Moment Matter where our guests can relax and enjoy their stay

Our Information Technology Team are dynamic professionals with the ability to
prioritize a complex and hands on workload and who strive to deliver a
hospitality experience that is beyond expectation - creating memorable moments
for our guests.

As Cluster IT Technician, you will join a team that is passionate about
delivering exceptional service where we believe that anything is possible,
whilst having fun in all that we do

Interested then why not say Yes I Can as we are looking for passionate people
just like you

About the role:

The Cluster IT Technician will be responsible for the operation of all IT and
Communication systems in the cluster of a minimum of two hotels / business unit
in scope.

The IT
function of a hotel and/or office of Radisson Hotel Group is considered a
support function to the primary operation of the company. It is therefore
important that the IT Technician view his/her position in that light and acts
as a service function within the organisation.

Benefits :

• Food allowance
• Paid extra hours for emergency work (at weekends or outside normal working
  hours)
• 50% of health insurance costs covered
• Transport pass reimbursed at 50%.
• Possible bonus if named Employee of the Month or Employee of the Year
• Access to the Radisson Academy online training courses
• Gift voucher at Christmas, Events (employee evening, team building,
  etc.),
• Discounts at Radisson Group hotels

Key Responsibilities:

• Ensure daily operation of all
  installed systems, i.e. giving the system users the agreed system availability
  and quality of operation.
• Maintain individual user
  accounts with authorisation levels in accordance with Radisson Hotel Group IT
  Policies and Standards
• End User Support including including,
  device support (PC, mobile devices, POS stations etc.), application and email
  and software support.
• The Cluster IT Technician will
  participate in training of end users and should maintain reasonable and up-to-date application skills
  of installed applications.
• Licence Management - Maintain a
  log of software licenses owned and deployed.
• Planning, budgeting, and
  management consulting
• Compliance: The IT Technician is
  responsible for maintaining a high level of knowledge regarding Radisson Hotel
  Group IT Policies and Standards and as such act as the hotels local knowledge
  base and management partner in IT.
• Maintain general operational
  procedures according to policies and standards.
• Change Management. Any change to
  implemented systems are subject to the Radisson Hotel Group policy and
  procedure on Change Management.

Required Skills and Experience:

• Minimum 2 years' experience in a similar
  position
• Ability to develop working relationships
  very quickly and gain confidence of business colleagues.
• Personal integrity, with the ability to
  work in an environment that demands excellence, time and energy
• Excellent communication skills, both
  orally and written in both French and English.
• Excellent forward planning and
  organization skills
• Commitment to exceptional guest service
  with a passion for the hospitality industry
• Able to hold a presentation to a smaller
  audience, such as the management group, employee groups etc.
• Hospitality, travel or service-related
  industries is a plus
• Ability to travel throughout our hotels
  is a must
• Work permit to work in France is
  essential

Knowledge of:

• Microsoft Products - Windows /
  Office
• Network Infrastructures
• Server and workstation hardware
• Hospitality Guest Facing technologies
  expertise is a plus
• IT security standards and implementation
• PCI, GDPR
• Demonstrated ability to establish and
  maintain effective relationships and partnerships