Coordinator, Commercial Experiences - Paris, France - On Location

On Location

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

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Description

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion.

From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals.

The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories.

On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to the world's most dynamic and engaging storytellers, brands, live events and experiences.

The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC.

The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.

What You'll Do:

The role of the Client Servicing Coordinator, is to service the B2B/NOC tailored program clients by working with internal and external constituents to support the flawless execution of the tailored product, operating within the defined Product and Operational Framework to ensure a cohesive guest experience.

Key responsibilities will include:
Support the sales of the B2B/Tailored Packages including proposal support (responding to special requests and specific client needs in a timely manner) Efficiently track client proposals, presentations and contracts to ensure timely management of inventory and progression to servicing phase Enhance and support the process for client servicing (both purchaser and guests) post sale. Support the client servicing phase to ensure clients have all the necessary comms and deadlines for Guest Registration and management Support in the creation of the itinerary building and guest management system and upload and manage the data as needed Manage itinerary changes and updates during itinerary development due to operational inclusions such as special events, tours, etc. Facilitate program management of the B2B/NOC Packages including supporting the guest experience and journey based on product while implementing the correct level of client service Support the planning, operations and communications with the FAs and wider Program Management team for the B2B/NOC tailored packages and ensure all have the correct program information for execution Create the periodic and ad hoc Sales and Operating reports for B2B/NOC activities Support plan for delivery of the digital operations including reports for guest data, itinerary building, and program operations needs Help create and distribute event materials, communications, and presentation decks for internal and external constituent Execute all other duties assigned by the team or leadershipOther Duties & Responsibilities Create presentations and documentation in Microsoft office (PPT, Word, Excel, etc.) Develop and implement specific event procedures and systems Conduct and attend meetings as needed, including commercial experience meetings Attend meetings and take notes to record updates and next steps Manage timelines and deadlines related to assignments Participate in brainstorm sessions; research, ideate and provide creative ideas Manage other administrative duties as neededYou Will Have:

Bachelor's Degree in Hospitality, Event Management, Sports Marketing, or a related field, or equivalent experience required

At least three years of relevant experience, preferably in the travel & hospitality industry Excellent verbal and written communication Data analysis and report generation experience Strong customer orientation and process management skills Experience with guest services Ability to establish and maintain excellent working relationships with various internal and external colleagues/stakeholders Strong interpersonal skills with a collaborative style and ability to communicate effectively Ability to examine processes and provide recommendations for efficiency and quality improvement The desire and ability to travel (domestic & international) Strong computer proficiency including Power Point, Word, Excel, OutlookWe'd Love If You Also Have These: Endtoend understanding of the Olympic environment, and hospitality programs and relating processes at major sporting events Business development/sales support experience French language skills or other languagesWorking Conditions: Fixed Term Position Location TBC W