Customer Network Support Engineer - Massy, France - Ericsson

Ericsson

Entreprise vérifiée

Massy, France

il y a 1 semaine

Posté par:

Sophie Dupont

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Description

We are looking for a Support Engineer that will provide technical service and support to our customers.

In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configurated and integrate different nodes and solutions in new and live customer networks.

The role more than often requires you to seek big responsibility and it is important that you can work independently.

You will

Handle customer issues and provide dedicated support
Handle Software Update Management (SUM)
Performing preventive maintenance, platform dimensioning and health checks
Project support: handling technical issues during new installations and upgrades
Develop and manage relationship with all partners internally and externally
Identify new business opportunities
Performing oncall duties when required

To be successful in the role you must have

Min 3 years of experience in a technical role: Integration Engineer, Support Engineer or similar
Domain experience: BSS, Charging System (SDP, AIR, CCN, OCC, IVR), BSCS, EOC, ECM, EMM.
Good troubleshooting skills for

BSS:
Collecting logs from platforms, Installation of EP, deploying new Licenses

Planning & organization skills
Negotiation & argumentation skills
Presentation & communication skills
French and English proficiency is required

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities.

In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.