IT Advanced Helpdesk Technician - Grenoble, France - Verkor

Verkor

Entreprise vérifiée

Grenoble, France

il y a 1 semaine

Posté par:

Sophie Dupont

beBee Recruiter

Description

Verkor is a French industrial company aiming to pioneer low-carbon battery manufacturing in France.

With the backing of prominent industrial companies such as Renault Group, Plastic Omnium and Schneider Electric, Verkor intends to electrify the future of European mobility.

With over 200+ experts from 29 different countries, our endeavor is to unite exceptional global talent to bring this ambitious and innovative project to life.

Our strong and agile international team continues to grow and adapt to new challenges. Based in Grenoble (France), we are currently establishing our Verkor Innovation Centre (R&D centre and 4.0 pilot line).

In the coming years, we will focus on building the world's most modern and efficient Gigafactory in Dunkirk (France).

With this facility, our ambition is an initial annual production of 16 Gwh of lithium-ion batteries by 2025, thus powering 300,000 electric vehicles annually and creating 1200 direct jobs.

In joining us you will actively participate in this breathtaking industrial adventure toshape the future of European mobility.

We are currently searching for an IT Helpdesk Technician to support our IT daily activities.

An IT Help Desk Technician will provide technical support and assistance to customers, whether on the phone or in person.

Their primary intention is to ensure a client's satisfaction and ability to properly operate any machinery or technology they may be having trouble with.

The Helpdesk technician will work on-premise and will be able to assist users on all Grenoble sites.

Both fluent French and English are mandatory for this role

Responsibilities:

Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problemsolving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services Record events and problems and their resolution in logs
Followup and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures
Prepare hardware for newcomers (PC & Mobile Phones) Change the process if necessary to improve ServiceDesk & HelpDesk.

Requirements:

Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in French & English
Excellent communication skills
Customeroriented and cooltempered

Why join us?

Strong company spirit and culture settle down around our 4 values:

Contribution
We promote personal initiative and give everyone the means to contribute to the company's success.

Communication

We're committed to transparent communication:
we say what we think, and we mean what we say.

Team Spirit
Everyone, in their role, is an ambassador for the company. At Verkor, success is most definitely a team sport

Commitment
We're all working towards a common goal: a sustainable future, which we're building one step at a time.

Attractive work conditions*- Stimulating work environment: pleasant offices, multicultural and motivated team